About this role
About our group: The mission of the End User Services organization, which includes this desktop support position, is to enable the success of Seagate employees by providing exceptional services that set the standard for customer service, quality, professionalism, business technology and cost optimization. To adapt to challenges on the horizon, End User Services must continually innovate new processes and embrace new platforms. End User Services is part of Corporate IT. About the role - you will: Leverage your creativity in solving complex hardware and software issues related to an end user’s computer. Gain valuable insight in troubleshooting network connectivity, application, hardware, audio visual and telephony equipment problems faced by our end user community. Learn how to quickly adapt to situations faced by the end user in a fast-paced environment. Gain real world experience in configuring, deploying, maintaining and troubleshooting computer hardware in an enterprise environment. Obtain a general understanding of the Active Directory environment. Learn how to follow processes and procedures to ensure that the highest quality of work is delivered to the end-user with minimal disruptions. Build experience with maintaining password security, data integrity, and file system security for the laptop/desktop environment utilizing Bitlocker. Document trouble tickets from inception through closure in an Enterprise Incident Management System such as FreshService Gain experience with Microsoft’s System Center Configuration Manager (SCCM) and Microsoft Endpoint Configuration Manager (MECM). About you: You are an excellent communicator, both verbally and in written form. You must be able to communicate with customers, peers, and management concerning the status of cases, problems, or suggestions. You can demonstrate experience in creating and executing innovative solutions to solve complex technical support problems. You have a general understanding of computer hardware and software troubleshooting and issue resolution. You have experience using critical thinking skills to identify and resolve technical issues. You have knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive and OneNote) and Windows 11 OS. You have the ability to take proactive, corrective actions, to resolve issues in advance of system problems. Your experience includes: Pursing a Bachelor’s or technical degree in Computer Science, Information Systems, Software engineering or a related degree program and returning to school in Fall 2027. A general understanding of computer hardware and software troubleshooting and issue resolution. You can demonstrate knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive and OneNote) and Windows 11OS. Hands-on experience in Information Technology solutions and services. Location: Our Gold LEED-certified Fremont product-design campus drives innovation, bringing together a diverse set of engineering, design, operations, support, and administrative teams. The site is equipped with a state-of-the-art clean room and lab space. On-site social activities are popular, including our annual BBQ, ice cream social, and holiday events. Wellness programs, gaming rooms, and the on-site fitness center help round out and balance your Seagate work-life experience, along with opportunities to give back to our local community. The estimated base wage range for this position is $26.00 - $32.00/hr. The individual base wage is based on work location and additional factors, including job-related skills, experience, and relevant education or training. Seagate offers comprehensive benefits to its eligible Interns, including, but not limited to, medical, dental, vision, and participation in the employee stock purchase plan. Seagate also offers Interns 12 paid holidays and a minimum of 48 hours of paid sick leave. The benefits for this position are based on a 24 to 40-hour-per-week schedule for a full calendar year and may differ depending on work location and tenure with the Company. Location : Fremont USA Research Center Travel : None