About this role
Position Only Available to Residents of Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona. We're on a mission to help the world work Anywhere. Whether working from home, an office, or Anywhere, we offer products and services designed to help people work and learn together, whether they're across a table or across the world. Work is what we do, not where we do it. We're hiring Client Experience Associates to join our team! Your Role Watch first: A Day in the Life of a Client Experience Associate Answer inbound calls for our clients' businesses from home. You'll capture leads, take orders, schedule appointments, and send messages to clients. Handle a range of call types, including standard answering, Active Response (where a message pops up and you are to make an outbound call to someone), live chat, relay calls, appointment setting, and legal intake calls. You'll be trained on each one. Expect a steady, fast pace. Calls often come in back-to-back, and we measure performance by quality, accuracy, ready %, and after-call work time. Your Schedule 40 hours per week, mostly scheduled between 5:00 am and 8:00 pm Pacific Time. A minimum of 8 hours every Friday and Saturday is required for the first 8-12 weeks after training. You choose your own shifts each week, but choice is ranked by performance tier. Higher tiers pick first, so new associates should expect the least choice at the start. Flexibility is a must. Attendance is tracked with a points system. Being reliable is very important! Training 2 weeks of paid training, followed by 8–12 weeks of Learning & Development, where you’ll take live calls with ongoing support. During this period, you'll need full availability for 40 hours a week and can't block off holidays or vacation time. Your Skills Excellent verbal and written communication A warm, upbeat tone and a genuine interest in helping people A good listener who stays calm and efficient under pressure Dependable: you show up for every scheduled shift, on time Strong computer skills and typing at a minimum of 30 WPM A growth mindset and eagerness to learn new call types and tools