About this role
Salary: £57,000 - 79,000 per year
Requirements: Proven experience in a technical delivery, service delivery, or database management role, accountable for database outcomes delivered largely through third-party or offshore teams.Strong hands-on background as a DBA or database engineer, with current working knowledge of Microsoft SQL Server and exposure to Oracle and MySQL across on-premise and cloud platforms.Demonstrable experience managing a managed service provider or outsourced tower, holding vendors to SLAs, challenging performance, and driving delivery without direct line authority.Solid grounding in ITIL-aligned service management, including incident, problem, and change management, CAB, and structured maintenance and release scheduling.Experience owning backup, recovery, high availability, and disaster recovery arrangements and evidencing them against RTO and RPO commitments.Practical experience with infrastructure cost optimisation, including storage right-sizing, decommissioning, and consumption reduction, and the ability to quantify and defend savings.Working knowledge of database security and regulatory compliance, ideally PCI DSS or comparable standards such as SOC 2 or ISO 27001, and comfort producing formal audit evidence.Excellent stakeholder management and written communication skills, with the confidence to chair technical calls, resolve competing priorities, and keep senior stakeholders informed.Highly organised and self-directed, able to manage multiple concurrent workstreams and keep them moving.Desirable: Payments or financial services background and familiarity with PCI DSS audit cycles.Desirable: Experience with a large-scale migration or transformation programme, or transitioning services between managed service providers.Desirable: Exposure to PostgreSQL, NoSQL, and modern data platforms such as Cosmos DB, DynamoDB, or MongoDB, and familiarity with Jira, Confluence, and enterprise ITSM tooling.Desirable: Relevant certifications such as Microsoft Azure Database Administrator, AWS Database Specialty, Oracle OCP, ITIL, or PRINCE2; a degree in Computer Science or equivalent experience. Responsibilities: Own end-to-end delivery of database work across our estate, including changes, migrations, patching, upgrades, and maintenance, ensuring each is scoped, scheduled, communicated, and completed smoothly.Own the day-to-day database ticket queue: triage demand, set priorities, track progress, unblock engineers, and keep requesters informed.Run the database change and maintenance calendar, take work through CAB and the standard-change process, and coordinate downtime with application owners and affected users.Serve as the escalation point for database incidents and problems; drive resolution across teams and vendors, establish root causes, and deliver permanent fixes or standardise solutions.Direct and hold our managed service partners DBA teams accountable; set priorities, agree approaches, keep delivery moving, govern service quality against contracted SLAs, challenge stalled or rejected tickets, and manage scope boundaries.Own an ongoing cost-reduction agenda, including right-sizing disk and storage, decommissioning unused databases, and powering off redundant servers; quantify savings, assess risk, and sequence changes through to completion.Assure that backup, recovery, high availability, and disaster recovery arrangements are tested, evidenced, and meet agreed RTO and RPO commitments.Own the database contribution to PCI DSS compliance and internal audit, including encryption, access control, auditing, and segregation of duties; govern patching and vulnerability remediation and keep runbooks, SOPs, and DR playbooks audit-ready.Provide hands-on technical judgement on database design, performance, and capacity; drive standardisation and automation of repeatable tasks; report at governance forums and partner with application, infrastructure, security, and change teams to incorporate database considerations into projects early. Technologies: AWSAzureCloudCosmos DBConfluenceSupportITILITSMJIRAMongoDBMySQLNoSQLOraclePostgreSQLSQLSecurityWindows More:
We are Planet, a global provider of integrated technology and payments solutions for retail and hospitality customers. Our payments, software, and tax-free solutions help customers deliver strong experiences, build loyalty, increase revenue, and save time. Founded over 35 years ago and headquartered in London, we have more than 2,500 employees across six continents, serving customers in over 120 markets. We are hiring a Technical Delivery Manager – Database to oversee delivery, service quality, and day-to-day operations across our database estate, spanning Microsoft SQL Server, Oracle, and MySQL, on-premise and in Azure and AWS, within a large PCI DSS scope. This is a hands-on delivery and service management role rather than a line-management position; database engineering capacity is provided by our managed service partner. The role reports to our Senior Director – DWP & Infrastructure Services. We offer a hybrid work model with three days a week in the office. The full-time role is based in Galway, Ireland; Warsaw, Poland; or as a home worker in the United Kingdom. We are an equal opportunity employer that values diversity and makes employment decisions based on qualifications, merit, and business need. Reasonable accommodations may be made to support individuals in performing the roles essential functions. We offer the opportunity to grow your career in a fast-paced technology market focused on connected commerce.
last updated 40 week of 2026