About this role
Salary: £20,000 - 51,000 per year
Requirements: Good understanding of IT and networksKnowledge of desktop, server, and printer hardware and their componentsKnowledge of network devices and their rolesKnowledge of customer service principles and practicesKnowledge of computers and relevant software applicationsExcellent customer-facing, communication, interpersonal, and presentation skillsStrong analytical, logical, and troubleshooting skillsAbility to manage customer interactions and resolution progress in a ticket management systemTechnical knowledge of Microsoft Office 365 and add-ons, Microsoft Windows client and server, Microsoft Exchange, Active Directory and Entra ID, antivirus, basic hardware fault diagnosis, basic networking including DNS and DHCP, network cabling, and virtual desktop environmentsDesired experience in a legal environment and with legal applications such as document management, finance, time recording, case management, and digital dictation systemsDesired experience with Microsoft Intune, Mimecast, corporate Wi-Fi, iPhones and Apple Business Manager, and managed print solutionsITIL Foundation qualification is desiredPost-16 education qualification in Information Technology is desired Responsibilities: Diagnose and resolve incidents, aiming to meet predetermined response and resolution SLAsManage, update, and close tickets in our Service Management toolset in line with ITIL framework principlesFollow up with suppliers or internal teams to resolve incidents, service requests, or problemsKeep configuration documents currentAdhere to service processes for change, configuration, and problem managementCommunicate professionally and courteously with colleagues and clientsProvide remote desktop support and occasionally attend remote officesBuild rapport with clients and develop positive working relationshipsCooperate with colleagues to support team development and our success as a companyLog and escalate tickets and provide regular feedback to the Service Desk LeadComply with client information security policies and procedures, including ISO 27001 and Cyber Essentials Plus requirementsMaintain ownership of issues referred to other Xerox departments or third parties until satisfactory resolution, providing the information needed for a prompt and relevant response Technologies: Active DirectoryHardwareSupportITILMicrosoft IntuneNetworkOffice 365SecurityWindows More:
We are Xerox Holdings Corporation, and for more than 100 years we have redefined the workplace experience. We combine office and production print technology with software, services, and financial services to provide technology solutions for todays hybrid workplace and global, distributed workforce. Our IT Services team is expanding and is hiring an IT Support Technician to respond to customer support issues and requests received by telephone and email, and to carry out maintenance across the IT landscape. The role is an individual contributor position at associate seniority level. The posting is dated Tuesday, September 29, 2026, and is marked hybrid.
last updated 40 week of 2026