About this role
Salary: £58,000 - 98,000 per year
Requirements: Were looking for significant experience designing and delivering Atlassian solutions in complex customer environments.You should have strong, current knowledge of Jira, Jira Service Management, Confluence, and the broader Atlassian platform and ecosystem.You should have demonstrable experience conducting customer discovery and translating business and technical requirements into solution approaches.You should have experience estimating professional services engagements and defining assumptions, dependencies, exclusions, and scope boundaries.You should understand fixed-price delivery risk and how to create commercially credible estimates while managing delivery exposure.You should have experience supporting pre-sales activities, including solution workshops, demonstrations, proofs of concept, RFP/RFI responses, and Statements of Work.You should have strong client-facing communication skills and be able to build credibility with technical and senior business stakeholders.You should be able to explain complex technical decisions in terms of customer outcomes, trade-offs, and implementation implications.You should have a practical understanding of Atlassian implementation challenges, including migration, integrations, data, security, governance, configuration, and adoption.You should be able to work closely with sales, delivery, and engineering teams from opportunity shaping through estimation, contracting, handover, and implementation.You should be able to work independently across multiple opportunities while maintaining high standards of documentation, estimation, and follow-through.You should be able to build familiarity with our customers, commercial model, estimation approach, and ways of working, becoming a trusted technical partner to our Atlassian Growth team.You should be able to shape solutions for delivery across distributed teams and capability centres, with clear handover, assumptions, and ownership boundaries.You should be confident challenging assumptions, requirements, and proposed scope to protect customer outcomes, delivery quality, and commercial viability.We value people who are thoughtful, intentional, ethical, ingenious, curious, collaborative, adaptable, transparent, client-focused, results-driven, pioneering, confident, and decisive.Desirable: Atlassian certifications relevant to the role.Desirable: Experience with Jira Align and enterprise strategy or planning use cases.Desirable: Experience with Rovo and emerging Atlassian AI capabilities.Desirable: Experience with Atlassian Cloud migrations and enterprise-scale transformation programmes.Desirable: Understanding of Agile, SDLC, ITSM, and frameworks such as SAFe or ITIL. Responsibilities: Lead technical discovery with customers, understanding business objectives, current-state architecture, requirements, constraints, and dependencies.Translate customer requirements into appropriate Atlassian solution architectures and implementation approaches.Produce high-quality implementation estimates, including for fixed-price engagements, with clear assumptions, exclusions, dependencies, and scope boundaries.Identify technical, delivery, and commercial risks early enough to address them before commitments are made.Support sales opportunities through customer workshops, demonstrations, proofs of concept, RFP/RFI responses, and Statements of Work.Build trusted relationships with customer stakeholders and explain Atlassian capabilities and the practical implications of different solution choices.Collaborate with sales and delivery teams to ensure proposed solutions can be delivered successfully and that pre-sales-to-implementation handovers are effective.Maintain current knowledge of Atlassian products, platform capabilities, ecosystem developments, and Marketplace applications.Assess emerging Atlassian capabilities and product direction for customer opportunities and implementation considerations.Provide technical leadership across solutions involving Jira, Jira Service Management, Confluence, and the wider Atlassian platform, including relevant knowledge of Rovo, Jira Align, Bitbucket, and Marketplace applications.Advise customers on architecture, configuration, integration, migration, security, governance, and operating-model considerations.Design solutions that make appropriate use of standard Atlassian capabilities while avoiding unnecessary customisation and downstream technical debt.Stay sufficiently hands-on to validate solution approaches, support demonstrations and proofs of concept, and provide technical guidance during implementation.Work with incomplete information, determining when there is enough clarity to provide a responsible estimate and when further discovery is needed.Shape opportunities so that assessments, discovery engagements, and initial implementations can lead to appropriate follow-on work where there is clear customer value.Deliver services in line with our values, maintain a customer focus, support inclusion and equality, follow health and safety policies, handle data safely and appropriately, and promote value for money.Perform other reasonable tasks requested by the Line Manager to meet operational needs; specific tasks and objectives will be agreed at regular intervals. Technologies: AIAtlassianBitBucketCloudConfluenceIBMSupportITILITSMJIRASecurityServiceNowArchitect More:
We are Cprime, an AI-first, human-centered partner combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and help enterprises adopt AI-native ways of thinking. Founded in 2003 and headquartered in the US, we serve clients around the world, including more than 300 Fortune 500 companies. Our expertise spans Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility. Our globally diverse team delivers consulting, managed services, software, and custom solutions, helping clients turn ideas into action faster. We encourage curiosity, growth, collaboration, flexibility, and creative problem-solving, with opportunities for personal development. This full-time, remote role is based in London or Leeds, UK, and partners closely with our Atlassian Growth and Sales teams. We embrace diversity and equal opportunity and welcome candidates to confidentially let us know if they need accommodations during the recruitment process.
last updated 40 week of 2026