About this role
Salary: £30,000 - 32,500 per year
Requirements: Proven experience providing technical IT support within a professional IT or business environmentStrong knowledge of Microsoft desktop operating systems and Microsoft 365 applicationsExperience supporting hardware, including laptops, desktops, mobile devices and peripheral equipmentGood understanding of networking concepts and technologies, including LAN and WAN environmentsStrong troubleshooting, analytical and problem-solving skillsExperience managing and prioritising support requests in a busy environmentExcellent customer service and stakeholder management skillsAbility to explain technical information clearly to non-technical audiencesStrong written and verbal communication skillsA proactive approach to learning, continuous improvement and service enhancementAbility to work effectively independently and as part of a teamExperience supporting audio-visual, collaboration or telephony technologies is beneficial Responsibilities: Provide technical support for Microsoft desktop operating systems, Microsoft 365 and associated business applicationsSupport and maintain user devices, including PCs, laptops, mobile devices and Apple hardwareDeliver support for telephony systems and audio-visual meeting room technologyDiagnose, log and resolve incidents, service requests and technical issuesMonitor systems proactively to identify and address potential problemsContribute to IT projects and support the delivery of technology improvementsCreate and maintain user guidance, technical documentation and knowledge resourcesPromote technology best practices, including security, backups and safe usageSupport asset, incident and problem management activitiesBuild strong relationships with colleagues across our organisation to deliver excellent customer service Technologies: HardwareSupportLANMicrosoft 365MobileSecurityOffice 365 More:
At the IET, we connect people working to solve important problems and aim to create a better place for our people. We invest in our people, provide a modern, vibrant workplace and embrace hybrid working. This is a permanent, full-time role based in Stevenage, with hybrid working, offering up to £32,500. As our IT Support Technician—known internally as a Technical Support Analyst—youll join a collaborative IT team supporting colleagues across our Stevenage head office and wider locations. We offer exciting, challenging work with opportunities for professional and personal growth, meaningful impact and continuous improvement.
last updated 40 week of 2026