About this role
Salary: £30,000 - 32,000 per year
Requirements: Experience in 1st Line IT Support, a Service Desk or a similar role, including ticketing systems and SLAs.Experience troubleshooting Windows 11 and supporting Microsoft 365, including Exchange Online, Entra ID, SharePoint, Teams and OneDrive.Good knowledge of Windows and desktop hardware, with a basic understanding of TCP/IP, routing and switching.CompTIA A+ or an equivalent IT qualification.Excellent communication and customer service skills, attention to detail and strong organisational skills.Logical, proactive problem-solving skills and the ability to work independently and as part of a team.Willingness to learn and develop technical skills.Applicants must live within reasonable commuting distance of our Bath office and have the right to work in the UK. We are unable to offer visa sponsorship.Desirable: experience with NinjaOne, Mosyle or other RMM tools; practical PowerShell experience; eDiscovery or SARs experience; iOS and Android knowledge; Microsoft, networking or other relevant IT certifications; telephony experience such as Gnatta; or knowledge of Linux servers in a virtualised environment. Responsibilities: Provide friendly, professional first-line IT support, working with senior colleagues on complex issues.Manage and update JIRA incidents and requests, troubleshoot issues, resolve them within agreed SLAs and escalate appropriately.Install, configure and maintain laptops, desktops, mobile devices, software and applications; support Windows 11, macOS, Microsoft 365, iOS and Android.Remotely monitor and support devices using NinjaOne, Mosyle or similar RMM tools, and use PowerShell for basic administration, troubleshooting and automation.Administer Exchange Online, Entra ID, SharePoint, Teams and OneDrive.Support onboarding and offboarding, including account creation and removal.Assist with eDiscovery and Subject Access Requests (SARs).Maintain accurate technical documentation and Confluence knowledge bases. Technologies: AndroidConfluenceHardwareSupportJIRALinuxmacOSMicrosoft 365MobileNetworkPowerShellSharePointTCP/IPWindowsiOSOffice 365 More:
We are Truespeed, a regional alternative network provider connecting communities to fast, reliable full-fibre broadband, particularly where it is needed most. We put customers first and our technology teams help keep the business connected and running smoothly. We are hiring a Support Desk Analyst for our Service Operations team in Bath, Somerset, offering a salary of £30,000–£32,000 per annum for a full-time, permanent role, Monday to Friday. The hybrid pattern is three days at our Bath-based West Office and two days working from home; occasional attendance of up to five days a week may be needed to provide colleague cover. Our benefits include 25 days annual leave plus bank holidays, free onsite parking, private healthcare, pension and life insurance, 24/7 online GP access, wider health, lifestyle and financial wellbeing benefits, and career development and progression opportunities. We review applications on a rolling basis. No agencies, please.
last updated 40 week of 2026