About this role
Salary: £29,000 - 32,000 per year
Requirements: Minimum 2 years experience in an IT Support Engineer role, with extensive user and system support experienceExcellent communication and customer support skillsAbility to manage time independently and prioritize support tickets by incident type and severityKnowledge of Windows Server and desktop operating systemsSolid knowledge of Microsoft Office 365 management and Microsoft SQL ServerExperience with IP telephony systemsExperience maintaining routers and firewallsTeam-player approach Responsibilities: Provide hands-on technical deskside and remote support for users PC hardware, software, and associated peripheralsLog support calls and document outcomes to help resolve common queriesTroubleshoot and resolve network connectivity issuesManage VoIP and digital phone systemsAssist with maintaining and distributing software packages, both manually and automaticallyRedirect or escalate support requests to external IT consultants when requiredInstall and configure operating systems to standards agreed with external IT consultantsHelp prepare, install, and maintain the firms disaster recovery centre, and assist with and provide guidance on the disaster recovery planSet up and manage Android and iOS mobile phones and their contracts Technologies: AndroidHardwareSupportMobileNetworkOffice 365SQLWindowsiOS More:
We are JS Legal Recruitment Ltd, and we are working with a highly regarded law firm in Braintree to recruit an experienced IT Support Engineer for a hands-on, frontline support role serving users with varying levels of technical experience. The position is Monday to Friday, 9:00 a.m. to 5:30 p.m. Benefits include 22 days of annual leave, plus bank holidays and additional days for the Christmas closure.
last updated 40 week of 2026