About this role
Salary: £50,000 - 60,000 per year
Requirements: 6+ years of experience in IT support, infrastructure, or technical operationsProven experience managing or leading a technical teamExperience working with distributed systems or multi-site environmentsExposure to IoT, CCTV, ANPR, or similar infrastructure is advantageousStrong networking knowledge, including IP, VLANs, VPNs, DNS, DHCP, and firewalls Responsibilities: Lead, mentor, and line manage a team of TechOps engineersSet expectations, hold one-to-ones, and drive performance standardsDefine and document workflows, escalation paths, and standard operating proceduresOwn and optimise the service desk and ticketing pipelineReport on performance metrics, trends, and improvementsOwn monitoring and alerting systems to identify issues proactivelyManage the lifecycle of IoT and edge devices across multiple sitesDrive preventative maintenance strategiesLead root-cause analysis and post-incident reviewsMaintain an accurate asset inventory and ensure compliance standardsManage site network infrastructure, including routers, VPNs, DNS, and DHCPStandardise configurations and maintain documentationTroubleshoot end-to-end system workflows across hardware and softwareAct as the escalation point for complex technical issuesRecommend and implement infrastructure improvementsLead technical delivery of new site deploymentsOversee network design, hardware setup, and system configurationSupport remote commissioning and technical validation before go-live Technologies: BackendHardwareIoTSupportNetwork More:
We are a fast-growing, technology-driven organisation transforming real-world infrastructure through smart, connected systems. This is a player-manager role leading a small team while staying hands-on with infrastructure, diagnostics, and continuous improvement across a distributed technology estate. You will own technical operations end-to-end and work closely with operational and project stakeholders as the technical authority across systems combining hardware, networking, and backend platforms.
last updated 40 week of 2026