About this role
Salary: £55,000 - 60,000 per year
Requirements: Experience working with collaboration, communications or customer engagement platformsStrong understanding of product delivery and roadmap ownershipExperience working with cross-functional technology teamsInterest in digital experience, automation and modern workplace technologyStrong stakeholder management and communication skillsProactive mindset focused on continuous improvementAbility to balance business needs, user experience and technical capabilityExperience with Zoom, UCaaS, telephony or omni-channel platforms is beneficial Responsibilities: Own and evolve the product roadmap for communications and collaboration platformsDrive improvements across Zoom and omni-channel engagement toolsWork with Engineering, IT and Operations teams to deliver features, integrations and enhancementsShape how communication technology supports customer journeys and internal teamsGather requirements, prioritise initiatives and turn ideas into deliverable outcomesUse feedback, data and user insight to improve platform adoption and experienceSupport platform upgrades, migrations and continuous improvement initiativesManage relationships with technology partners and vendorsChampion a user-focused, product-led approach across the business Technologies: SupportProduct ManagerProduct Owner More:
We are a technology-driven organisation seeking a Product Manager to shape our communications and customer engagement platforms. This role offers ownership of a high-impact product area spanning Zoom, collaboration tools and omni-channel customer communications. We offer hybrid working, with two days per week in our Poole, Dorset office. Youll join a collaborative, fast-moving digital team where innovation, continuous improvement and autonomy are encouraged, working closely with technical and operational teams to deliver meaningful change.
last updated 40 week of 2026