About this role
Salary: £25,000 - 30,000 per year
Requirements: Proven technical support experience in the IT, MSP, or telecommunications industryStrong root-cause analysis skillsGood spoken English and people skills, with confidence speaking regularly on the phoneGood reading and writing skillsExperience using the full Microsoft Office SuiteGood understanding and working knowledge of TCP/IP, networking, and network topologiesGood knowledge of Windows and Mac operating systemsAt least 12 months experience working on a single IT service deskGood understanding of cybersecurity tools, including email filtering, content restrictions, multi-factor authentication, conditional access, and domain security (DKIM, DMARC, SPF)Good understanding and working knowledge of Microsoft 365 administration, including Entra ID, SharePoint, Teams, Intune, and ExchangeRelevant experience, technical training, or certifications should be included in your application Responsibilities: Provide technical support to clients using a range of technologiesDiagnose technical issues and carry out root-cause analysisCommunicate with customers and suppliers by phoneRespond to support tickets raised through the ticketing portal or by emailHelp clients keep their businesses operating by supporting their IT and telecommunications services Technologies: SupportMicrosoft 365NetworkSecuritySharePointTCP/IPWindowsOffice 365Excel More:
We are Amvia Limited, a managed service provider specialising in connectivity solutions and collaboration tools. Our services include connectivity, VoIP, business mobiles, and Microsoft 365, and we support clients of all sizes with a personal approach. This is an office-based role in Sheffield city centre, with a salary of £25,000–£30,000 per annum. Hours are Monday to Friday, 08:30–17:30, with out-of-hours cover one week in four throughout the year. The role includes 20 days annual leave plus bank holidays. We offer a birthday day off, a choice of gym or health club membership, a modern office, career progression, and a supportive team culture, as well as career development opportunities.
last updated 40 week of 2026