About this role
Salary: £42,500 - 72,000 per year
Requirements: At least five years experience in a senior 2nd Line or 3rd Line technical support role, ideally within an MSP or multi-customer environment.Strong Microsoft infrastructure knowledge, including Windows Server, Active Directory and Microsoft 365.Experience supporting Entra ID, Intune and Microsoft Defender.Strong networking knowledge, including DNS, DHCP, VPNs and firewalls.Experience supporting VMware, Hyper-V or similar virtualisation platforms.Experience using HaloPSA or another PSA platform.Excellent customer communication and stakeholder management skills.A structured, evidence-based approach to troubleshooting and documentation.Sound judgement, clear communication and the ability to take ownership of complex technical issues. Responsibilities: Take ownership of complex 3rd Line incidents and service requests, from investigation through to resolution.Support Windows Server, Active Directory, Microsoft 365, Exchange Online, Teams, SharePoint, Entra ID, Intune and Microsoft Defender environments.Troubleshoot networking, virtualisation, backup and infrastructure issues across multiple customer environments.Act as the senior escalation point for Service Desk engineers, mentoring and supporting their technical development.Work with our Service Delivery Manager to improve service quality, technical standards and customer outcomes.Produce clear technical documentation, share knowledge and support continuous service improvement. Technologies: AIActive DirectoryCloudHyper-VSupportMicrosoft 365SecuritySharePointVMwareWindowsOffice 365ArchitectAzure More:
We are Nexian, a technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. We help organisations modernise, secure and optimise their technology through consultancy, managed services and technical expertise, and we are also a leading Actionstep implementation partner. This permanent, full-time Senior 3rd Line Engineer role is based at Aston Cross in Birmingham. It is office-based for the first 3–6 months, followed by hybrid working with three days in the office and two days at home. You will report to our Service Delivery Manager and work across our Managed IT Services, Microsoft Cloud, Cyber Security and Digital Transformation offerings. We offer a competitive salary depending on experience, a company pension, ongoing Microsoft training and certification support, career development opportunities, exposure to modern Microsoft technologies and a collaborative team. Our environment values ownership, good ideas and continuous improvement.
last updated 40 week of 2026