About this role
Salary: £35,000 - 75,000 per year
Requirements: A full UK driving licence and residence within the advertised South East region (London and surrounding areas)Experience with Cisco, Draytek, Zyxel and Netgear routersExperience with Cisco, Aruba and HP switchesFirst- or second-line server and PC hardware break-fix support experienceStrong communication and customer service skills, with the ability to build positive relationships and explain technical issues clearlyExperience providing network and PC/server field engineering services to high-profile customersA flexible approach to work and willingness to go the extra mile to exceed customer expectationsAbility to apply knowledge and skills to problems beyond your own area of expertiseNetworking experience is advantageous; transferable technical skills, troubleshooting aptitude and a desire to develop are also welcome Responsibilities: Provide technical support to customers onsite and remotely as part of our Technical Services teamInstall and support network devices, PCs and serversTroubleshoot technical issues remotely and onsitePre-stage router and switch installations in line with documentationFacilitate customer adds, moves and changes, rollouts and project-based installationsConduct project-based site surveys and prepare documentationProvide post-sales supportVisit customer sites to assess and replace non-functional equipmentParticipate in an on-call rota of no more than one week in three Technologies: AIArubaCiscoHardwareSupportNetworkCloudMarketing More:
We are looking for a Field Network Engineer to join our Technical Services team as we continue to grow. The role combines field-based and remote support, helping customers resolve hardware and networking issues and return systems to service. The advertised territory is South East England, including London and surrounding areas; the posting also lists Northwich, Cheshire, United Kingdom as the location. Salary depends on experience and includes a company car, fuel card, paid overtime, on-call pay and covered expenses. We provide full training and ongoing development. Benefits include AXA health insurance and dental plan options through salary sacrifice, increased holiday allowance at years two and five, a birthday day off, an employee referral bonus, discounts and wellness perks, modern offices with breakout spaces, free tea and coffee, a private wellness room, and career progression and training opportunities. We are part of Ingram Micro Group, a global technology company serving the information technology ecosystem through technology products, services and our AI-powered Xvantage platform. We offer competitive base pay, commission, market-leading incentives, product training and access to a broad catalogue of technology-based learning. The role is full time.
last updated 40 week of 2026