About this role
Salary: £60,000 - 100,000 per year
Requirements: Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving, such as using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry8+ years of progressive experience in a professional services (SaaS) organization, or equivalent education and experienceManagement consulting experienceSuccess driving complex issues through analysis and resolutionIndustry domain expertiseExperience leading architecture and design for large programsEnterprise architecture experienceCloud application technology experienceRight to work in the UK Responsibilities: Advise customers across multiple engagements on architecture, guiding customers, partners, and internal team members toward successful solutionsProvide architectural expertise across multiple workflowsDevelop relationships with customer CoEI and business leaders to understand ServiceNows role in their digital transformation visionTranslate customer goals into outcomes and a roadmapTranslate business information and technical requirements into architectural blueprints for complex goalsEngage customer Enterprise Architects to position ServiceNow as the standard digital transformation platform, integrated with core applicationsManage technical governance and delivery operating modelsWork with engagement teams to maintain instance health, reduce technical debt, and align with ServiceNow leading practicesSupport sales efforts by scoping and estimating engagements and change ordersContribute leading practices and expertise related to the ServiceNow platformWork with customers across executive, platform owner, enterprise architecture, and development teams during the selling, structuring, and implementation of solutionsHelp customers establish a technical foundation on the ServiceNow Platform and design solutions that deliver outcomes Technologies: AICloudSupportServiceNowArchitect More:
We are ServiceNow, founded in San Diego in 2004. Our AI-enhanced cloud platform serves more than 8,100 customers, including 85% of the Fortune 500, connecting people, systems, and processes to help organizations work smarter, faster, and better. This is a full-time consulting role in our Customer Success team. We offer flexible, remote, or office-based work personas depending on the nature of the role, and we are committed to equal opportunity and an accessible, inclusive candidate experience.
last updated 40 week of 2026