About this role
Salary: £30,000 - 35,000 per year
Requirements: 3–5 years experience in desktop support within an enterprise environmentStrong knowledge of Windows OS support for desktop and laptop systemsStrong knowledge of Microsoft Office and business applicationsExperience with hardware installations, upgrades, and troubleshootingExperience with ticket management systemsExperience with Active Directory, including user management and permissionsStrong problem-solving skills and the ability to work independentlyDesirable: experience supporting large-scale deployments or migrationsDesirable: exposure to server moves or hardware rolloutsDesirable: exposure to data centre or warehouse environmentsDesirable: MacOS support experience Responsibilities: Provide end-user technical support, diagnosing and resolving hardware and software issuesInstall, configure, and upgrade desktop and laptop systems, operating systems, applications, and user profilesPerform hardware deployments and refreshes, including equipment setup and installation, imaging and configuration, data transfer and backup, and device decommissioning or redeploymentDeliver remote and on-site technical support, including desk-side assistanceTroubleshoot and maintain workstations, peripherals, and printersTroubleshoot basic network connectivity issuesWork with ticketing systems to manage and document support requestsSupport the creation and maintenance of technical documentation Technologies: Active DirectoryHardwareSupportmacOSNetworkWindows More:
We are a leading IT services and solutions provider, and we are looking to hire a Desktop Support Technician to join our growing team. This is a hands-on role where we deliver end-user support and deployment services across a variety of environments, including corporate offices, healthcare sites, warehouses, and data centres. The position is well suited to someone who enjoys working directly with users, solving problems, and contributing to hardware deployments, upgrades, and technical troubleshooting.
last updated 40 week of 2026