About this role
Salary: £58,000 - 98,000 per year
Requirements: Good IT skills with significant experience in a similar application support roleKnowledge of ERP or business IT systemsExperience supporting applications with MS SQL databases, including script/query writingCustomer-first attitudeAbility to work under pressure in a fast-paced environmentExcellent written and verbal communication skills to convey technical information clearly and conciselyAbility to troubleshoot effectively and strive for first-time resolution of issuesDesirable: Knowledge of Crystal ReportsDesirable: Knowledge of Sage Accounting SolutionsDesirable: Appreciation for our products and servicesDesirable: Experience in the rentals industry Responsibilities: Deliver a first-class service to our customersAnswer questions and troubleshoot issues quickly and efficientlyProvide high-quality updates to customers on a regular basisSet customer expectations correctly and deliver on promisesTake personal responsibility for every case, working proactively toward resolution and keeping all parties updatedProactively manage assigned casesMaintain excellent case quality with detailed notesDisplay a positive and can-do attitudeIdentify solutions and preventative measures to improve the customer experienceEnsure all cases progress in line with our Rental SLAsProactively share knowledge, help during leave or absence, and share service improvement opportunitiesBe curious to change, evolve, and develop in ways that help us better serve our customersCommunicate via multiple channels including phone, email, and chatCreate documentation and deliver customer training where requiredSupport our products, databases, and reporting tools as part of a global team Technologies: AIERPSupportSQLSageLESS More:
We are Klipboard, a global and growing business providing specialist software, services, and support for fully integrated trading and business management solutions in the distributive trade. We serve wholesalers, distributors, merchants, retailers, and rental industry customers worldwide, with offices in the UK, Ireland, the Netherlands, South Africa, Kenya, and North America. We are in an exciting period of growth as we transition from Kerridge Commercial Systems (KCS) to Klipboard, bringing together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We offer a flexible hybrid work policy, with three days in the office and two days working from home, and this role is hybrid with 40% home and 60% office based, plus potential limited travel to customer sites. We support a global, collaborative team culture and value curiosity, openness to change, and an interest in AI and emerging technologies. We are committed to diversity, equity, and inclusion, and we encourage applicants to apply even if they do not meet every listed requirement.
last updated 40 week of 2026