About this role
Salary: £60,000 - 60,000 per year
Requirements: Minimum 5 years experience in technology leadership, infrastructure, systems architecture, enterprise applications or technical delivery roles.Experience supporting major platform implementations, system migrations or transformation programmes.Strong understanding of cloud technologies, ideally Microsoft Azure.Experience managing third-party technology providers and MSP relationships.Experience with systems integrations, APIs and data architecture.Good understanding of cybersecurity frameworks and controls.Experience translating business requirements into practical technology solutions.Strong stakeholder management and communication skills.Desirable experience in travel, aviation, transportation, hospitality or service-sector environments.Experience working within a growing SME environment.Exposure to enterprise platforms and digital transformation programmes.Knowledge of Power BI, data warehousing and reporting technologies.Experience evaluating AI and automation opportunities.Desirable professional qualifications: Microsoft Azure Certifications, ITIL Foundation, TOGAF, CISSP, CISM, ISO 27001 Certifications, PRINCE2 Practitioner, Agile Certifications.Strong technical credibility and hands-on capability.Strategic thinker with a practical delivery focus.Excellent analytical and problem-solving skills.Ability to challenge constructively and influence stakeholders.Strong communication skills across technical and non-technical audiences.Commercial awareness and business focus.Comfortable working independently in a fast-moving environment.High levels of accountability and ownership.Continuous improvement mindset. Responsibilities: Act as our technical lead for the ongoing platform transformation programme.Partner closely with the Head of Product Development, implementation partners and business stakeholders throughout the programme lifecycle.Translate business requirements into robust technical solutions and architecture designs.Provide technical leadership across platform configuration, integrations, security, data structures and reporting requirements.Review and challenge proposed solution designs to ensure scalability, resilience and long-term maintainability.Identify and manage technical risks, dependencies and implementation issues.Ensure technical governance and architecture standards are maintained throughout implementation.Lead technical readiness activities including testing, deployment planning and go-live preparation.Establish post-implementation support, monitoring and optimisation processes.Own the technical roadmap for future platform enhancements and integrations.Develop and maintain a technology roadmap aligned to our growth ambitions.Define technology standards, principles and architecture frameworks.Evaluate emerging technologies and identify opportunities for innovation, automation and business efficiency.Provide recommendations on technology investments and build-versus-buy decisions.Ensure technology decisions support long-term scalability, resilience and commercial objectives.Own the overall technical architecture across applications, infrastructure, integrations and data.Oversee core business systems and ensure they remain secure, stable and scalable.Maintain architecture documentation, standards and technical inventories.Identify and manage technical debt and system improvement opportunities.Ensure infrastructure supports current operational requirements and future business growth.Work closely with Managed Service Providers to maintain service reliability and performance.Develop and maintain our cybersecurity strategy.Establish and enforce appropriate security controls, policies and governance.Oversee identity and access management processes.Manage vulnerability identification and remediation activities.Support compliance with GDPR, PCI-DSS and recognised information security standards.Develop and test business continuity and disaster recovery plans.Coordinate technical incident response and recovery activities as required.Define standards for data management, integrations and system interoperability.Ensure reliable integration between internal platforms and external partners.Establish API and integration governance standards.Promote data quality, consistency and integrity across systems.Support the development of business intelligence and reporting capabilities.Work closely with the Finance Systems & Reporting Accountant to ensure financial and operational reporting structures are supported by robust technology architecture.Contribute to the development of a scalable data strategy that enables future analytics and decision-making capabilities.Manage relationships with software providers, technology vendors and Managed Service Providers.Monitor supplier performance against agreed service levels.Review and challenge vendor recommendations, designs and proposed solutions.Ensure effective change management and release management processes are in place.Support technology procurement and contract review activities.Drive continual improvement across the technology estate.Identify opportunities to leverage automation, AI and emerging technologies.Lead technology-enabled process improvement initiatives.Promote effective use of technology across the organisation.Support a culture of innovation, efficiency and continuous improvement.Ensure technology investments deliver measurable business value.Own our company-wide hardware strategy.Manage the full hardware lifecycle, including specification, procurement, deployment, maintenance, upgrades, replacement and secure disposal.Standardise hardware across the business wherever practical.Maintain an accurate hardware asset register.Develop and manage hardware budgets.Ensure business continuity and operational resilience, including appropriate backup equipment and contingency plans for critical operational roles.Oversee hardware security, ensuring devices are appropriately protected, encrypted, patched and managed.Manage supplier relationships, negotiating competitive pricing, warranties, service agreements and support arrangements.Plan proactively for future requirements, ensuring hardware infrastructure can support our growth, automation, AI adoption and new technology platforms.Process and protect company data in accordance with data protection laws and policies. Technologies: AIAPIAzureBusiness IntelligenceCloudHardwareSupportITILPower BISecurityTOGAFMobile More:
DiamondAir International is the worlds leading provider of luxury Meet & Assist services, with over 30 years experience in the industry. We are undertaking a significant business and technology transformation as part of our growth strategy, including the implementation of a new operational platform, enhanced systems integration, strengthened data capability and the development of a scalable technology environment. This is a permanent, full-time role based at Newall Road, Heathrow, TW6 2TA, working in person with a hybrid arrangement of 3 days in the office and 2 days from home. The role reports to the CEO and offers a salary of £60,000+ plus a discretionary bonus linked to platform implementation and transformation milestones, along with benefits including additional leave, bereavement leave, company pension, employee discount, employee mentoring programme, free parking and on-site parking.
last updated 40 week of 2026