About this role
Salary: £55,000 - 95,000 per year
Requirements: Strong expertise in enterprise networking technologies, including TCP/IP, routing, switching, DNS, DHCP, and firewallsProven experience in a 3rd Line or Senior Network Support role within an MSP or NOC environmentAdvanced troubleshooting and root cause analysis capabilityExperience working within structured ITIL-aligned support modelsHigh level of ownership and accountability for service outcomesStrong documentation discipline with a focus on auditability and qualityAbility to operate effectively within a structured, process-driven environmentAbility to work on an on-call rotaClear, structured, and confident technical communication4+ years experience in network support or network engineeringExperience within a Managed Services or Network Operations Centre environmentHands-on experience with enterprise networking vendors such as Cisco, Aruba, Fortinet, and JuniperExperience supporting complex, multi-site or multi-client environmentsRequired certifications: Aruba ACP-S, ACP-CA, and Fortinet NSE4+Desirable certifications include Juniper JNCIP-MistAI or above, Juniper JNCIA-SEC or above, Juniper JNCIA-Junos or above, Cisco CCNA / CCNP, Aruba ACX / ACP-NS / ClearPass Professional, Cisco Meraki Solutions Specialist, Palo Alto Network Security Professional, or other relevant networking certifications Responsibilities: Provide advanced 3rd line network support, technical escalation, and engineering capability across customer environments within our managed services estateOwn and resolve complex 3rd line network incidents, problems, and escalationsAct as the senior escalation point for 1st and 2nd Line engineersTake full accountability for technical outcomes and permanent resolutionPerform deep troubleshooting and root cause analysisWork with problem management to identify trends and preventative fixesSupport and optimise network environments across our live managed estateDeliver operational changes as part of ongoing support, including configuration updates, software and firmware upgrades, patch management, performance tuning, and optimisationExecute all change in line with change management and service controlsSupport customer onboarding and transition into BAU supportContribute to lifecycle management, including refresh, upgrades, and service evolutionConfigure and support LAN, WAN, WLAN, and security technologiesWork across multi-vendor platforms including Cisco, Aruba, Fortinet, and JuniperDeliver chargeable small-scale engineering work outside standard support scope where it remains low complexity and low risk and can be delivered within operational capacityEscalate larger or structured work to Professional ServicesDeliver all work in line with defined operational standards, customer requirements, and industry best practiceEnsure all incidents, changes, and service requests are managed within SLA, priority, and escalation frameworksExecute changes in line with formal change management processes, ensuring validation, testing, and controlMaintain fully auditable, structured technical documentationMaintain high-quality ticket updates reflecting full technical detail and resolution activityEnsure consistency, repeatability, and quality across all technical deliveryWork closely with Service Desk, NOC, Field Engineering, and Project teams to ensure clear ownership boundaries and clean handoffsProvide technical leadership and guidance to 1st and 2nd Line teamsSupport onboarding and transition of customer services into BAU supportParticipate in technical discussions and service reviews where requiredIdentify recurring issues, risks, and opportunities for optimisation across customer environmentsEnsure appropriate distinction between managed service activity and project/professional services workProvide input into the development, standardisation, and continuous improvement of network servicesSupport the evolution of tools, processes, and service offerings within our managed services functionConfigure and support advanced networking technologies including routing and switching, firewalls and security platforms, wireless infrastructure and optimisation, and network protocols such as OSPF, BGP, and VLANsMaintain strong expertise across enterprise networking platforms and vendor ecosystemsAct as a senior technical role model, demonstrating high standards of ownership, quality, and professionalismMentor and coach 1st and 2nd Line engineers to improve capability and service outcomesContribute to knowledge bases, standards, and repeatable technical proceduresSupport cross-team collaboration and capability developmentMaintain and develop technical expertise through certifications and continuous learningEvaluate emerging networking technologies and vendor solutionsSupport problem investigation, testing, and validation activitiesContribute to service innovation and improvement initiativesOperate in line with company policies, customer requirements, and service standardsEnsure all work is compliant with governance, security, and data protection requirementsMaintain high standards of documentation, administrative accuracy, and ticket hygieneParticipate in operational governance, reporting, and service improvement initiativesEnsure compliance with health and safety standards Technologies: ArubaCiscoFirmwareHardwareSupportITILLANNetworkSecurityTCP/IPWLANEmbedded More:
We are Bechtle, one of Europes leading suppliers of IT hardware, software, and services. Established in 1983, we use our European coverage to provide a common platform for procurement across 14 European countries. We provide comprehensive IT solutions ranging from consultation, procurement, and delivery of hardware and software to project planning and implementation, system integration, maintenance, training, and complete on-site operation of IT systems. This role sits within our Network Operations Centre / Managed Services function and is based in Newbury/Northampton with hybrid working after probation (3 days in, 2 days out). We offer a competitive salary, a supportive and social culture, top-of-the-range technology for office and home working, subsidised health care, annual leave of 25-30 days plus bank holidays and optional unpaid leave, incentives, and a progression plan with training and mentoring.
last updated 40 week of 2026