About this role
Job summary
We are excited to offer an opportunity to join Alma Medical Centre as a Care Coordinator, a vital role within our friendly and supportive general practice in Southampton. This position is ideal for someone who is organised, approachable, and passionate about making a real difference to patient care.
As a Care Coordinator, you will be at the centre of our team, helping to ensure patients receive timely, well-organised, and seamless care. You will support patients in navigating services and work closely with clinicians and colleagues to improve communication and continuity of care.
This is a rewarding role where no two days are the same. You will play an important part in enhancing patient experience while building valuable skills within the NHS. We offer a positive working environment, ongoing support, and opportunities to develop your career in healthcare.
If you are motivated, compassionate, and enjoy working in a team-focused setting, this is a fantastic opportunity to join a practice that values its people and is committed to delivering high-quality care to its community.
Main duties of the job Main Duties of the Role
As a Care Coordinator, you will play a key role in supporting the smooth day-to-day running of patient care within the practice. You will act as a central point of contact, helping patients navigate services and ensuring information flows effectively between patients, clinicians, and external healthcare providers.
You will be responsible for organising and tracking patient journeys, ensuring appointments, referrals, and follow-ups are managed in a timely and efficient manner. The role involves regular communication with patients and professionals, requiring clear, professional, and compassionate interaction at all times.
You will also support the wider administrative function of the practice by maintaining accurate records, managing documentation, and contributing to well-organised and structured workflows. Attention to detail and good IT skills are essential to ensure patient information is handled correctly and in line with data protection requirements.
This role requires someone who can manage competing priorities, work both independently and as part of a wider team, and contribute positively to delivering a high standard of patient care and service.
About us
Alma Medical Centre is a well-established and patient-focused GP practice based in Portswood, Southampton, serving a diverse and growing local community. We are committed to delivering high-quality, safe, and accessible healthcare, placing patients at the heart of everything we do.
Our team is made up of experienced GPs, nurses, healthcare professionals, and a dedicated administrative team who work collaboratively to provide efficient and compassionate care. We pride ourselves on maintaining a friendly, inclusive, and supportive working environment where every team member is valued and encouraged to contribute.
We promote a strong team ethic, open communication, and continuous improvement, ensuring that both patients and staff benefit from a positive and forward-thinking practice culture. We are also actively engaged in digital transformation and service development to enhance patient access and experience.
Working at Alma Medical Centre offers the opportunity to be part of a close-knit team, with ongoing support, training, and opportunities for professional development. We also provide a range of benefits, including a company pension and on-site parking, alongside a healthy work-life balance.
Job description Job responsibilities
The Care Coordinator will act as a central point of contact for patients, assisting them in navigating healthcare services and ensuring clear and timely communication between patients, clinicians, and external providers. The post holder will play a key role in supporting the organisation and management of patient care plans, appointments, referrals, and follow-ups, helping to ensure continuity and efficiency in care delivery.
The successful candidate will work closely with the wider multidisciplinary team, contributing to a collaborative and supportive working environment. Strong organisational and communication skills are essential, along with the ability to manage competing priorities and maintain a high level of attention to detail.
Main Responsibilities
Coordinate patient appointments, follow-ups, and care schedules in an efficient and timely mannerAct as a point of contact for patients, carers, and families, providing information, support, and guidanceLiaise with GPs, nurses, and external healthcare professionals to ensure effective communication and continuity of careSupport the management of referrals, ensuring they are processed accurately and within appropriate timeframesMaintain accurate, up-to-date patient records in line with data protection and confidentiality requirementsOrganise and manage documentation relating to patient care, including treatment plans and correspondenceAssist with general administrative tasks such as filing, data entry, and managing incoming and outgoing communicationsEnsure all work is carried out in accordance with practice policies, procedures, and relevant NHS guidelinesKey Skills and AttributesExcellent organisational skills with the ability to prioritise workload effectivelyStrong communication skills, both written and verbal, with the ability to interact professionally and empatheticallyGood level of IT competency, including the use of standard office software systemsHigh level of attention to detail and accuracyAbility to work independently as well as part of a teamProactive and flexible approach to workCompassionate and patient-focused attitude
Person Specification
Qualifications Essential
Qualifications and Experience Essential: Minimum of 3 GCSEs (Grade A to C or equivalent), including English
Desirable
Desirable: Previous experience in an administrative or customer service role Experience of working in a GP practice or NHS setting Knowledge of medical terminology
Employer details Employer name Alma Medical Centre
Address 68 Alma Road
Portswood
Southampton
Hampshire
SO14 6UX
United Kingdom
Employer's website https://www.almamedcen.nhs.uk/ (Opens in a new tab)