About this role
Key Responsibilities
Assist the Director, Process Excellence in mapping the “as is” and “to be” processes relevant to the rollout of the new ERP System (SAP S/4HANA) by:
• Providing guidance, support, and mentorship to process mapping experts within GSS, ensuring they have the necessary resources to support the successful rollout of the new ERP system; • Working with the ERP system integrator to assist with documentation of the global design templates and process documentation supporting the ERP rollout; • Collaborating with area owners and functional leads to understand existing business processes and document them accurately; • Developing and maintaining accurate process maps using process mapping tools or software, ensuring these are comprehensive and user-friendly; • Working closely with subject matter experts and relevant stakeholders to collect their inputs to establish end-to-end “to be” process including areas of harmonization and local design variations; • Developing necessary documentations, (e.g. procedures, guidelines, working instructions, user guides) using range of sources and tools for process implementation; • Defining measurable KPIs in consultation with functional leads and subject matter experts against the processes and analyse process performance; and • Identifying process bottlenecks and opportunities to increase process efficiencies.
Other
• Ad Hoc tasks assisting the wider GSS BMS team as requested.
Key Performance Indicators Process Mapping
• Accuracy: All process maps and documentations accurately reflect the “as is” and “to be” processes. • Timeliness: Meets project deadlines and delivers process maps and documentations in a timely manner to support project timelines • Quality: Produces high-quality process maps and documentations that are easy to understand, follow and maintain. • Positive and satisfactory feedback from internal clients and counterparts. • Establish collaborative relationships with the members of the team, divisional counterparts and internal clients. • Professional ethics and standards are maintained.
Key Qualifications, Knowledge, Skills and Experience
• Candidate must possess at least a Bachelor's/College Degree in industrial engineering, process engineering, business management or any equivalent degree • Lean Six Sigma certification is preferred • Strong knowledge of SAP S/4HANA and involvement in past ERP rollout projects would be essential • With at least 5-7 years solid working experience in process mapping, process documentation, project management and previous ERP rollout project involvement • Proficiency in using process mapping tools and software (e.g. Visio, SAP Signavio, Nintex Promapp) would be essential • Excellent analytical and problem-solving skills with the ability to critically analyze complex processes • Attention to detail and a commitment to delivering high-quality process documentation • Strong technical writing with experience in delivering end-user documentation including procedures, process maps and training materials • Superior written and verbal communication skills • Excellent organisational skills, the ability to track multiple tasks at once and prioritise activities • Ability to work independently and liaise with staff and management at all levels • Can work with minimal supervision and has a leadership potential • Ability to cope with ambiguity and change and maintain high level of professionalism when working under pressure
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!