About this role
Primary location: LOPPI
Salesperson, grocery retail
Purpose of the role
• Shares responsibility for implementing the chain’s concept and providing customer service at the store • The work is guided by the chain’s business concept and operating practices, as well as the cooperative’s strategy and values • The salesperson carries out all store duties and works all types of shifts in accordance with instructions and agreed ways of working
Key responsibilities and main objectives | What is the role responsible for? What needs to be achieved?
Personnel
• Promotes cooperation with other team members through their own actions and contributes to creating a positive atmosphere • Participates in onboarding • Maintains and shares their knowledge and skills with the entire team, helping and encouraging colleagues to succeed • Acts as an equal member of the team • Takes responsibility for their part in internal workplace communication, ensures that information is shared effectively, and actively pays attention to the store’s communication channels • Takes responsibility for occupational safety and their own ergonomic working practices
Customers
• Helps ensure that the store delivers on its customer promises and operates in accordance with the chain’s concept and jointly agreed service standards • Understands the fundamentals of co-op membership and the cooperative business model • Provides friendly and customer-oriented service • Serves and treats all customers equally • Answers customers’ questions about products and services and refers them to the appropriate person or team when necessary • Listens to customers and handles feedback and complaints received during customer service interactions in accordance with agreed procedures, seeking assistance when needed
Process
• Contributes to achieving sales by ensuring positive customer interactions and maintaining the store’s commercial presentation • Works according to shift rosters, task cards, and other instructions • Has a strong understanding of the store’s core processes • Is able to use the required systems • Follows instructions to ensure that the ordering system operates correctly (stock balance management) and that the chain’s concept is implemented properly • Openly shares ideas for improvement, such as identifying wastage and suggesting ways to eliminate it
Finance
• Ensures product availability by stocking shelves efficiently and to a high-quality standard and maintaining accurate stock balances in accordance with instructions • Maintains high standards of product quality and freshness, as well as store cleanliness • Understands key performance indicators and how their own actions can influence them • Takes action to prevent product loss and wastage • Helps safeguard the company’s property and assets