About this role
KEY RESPONSIBILITIES:
• Managing and leading customer relations, both corporate and Retail. • Shari’ah compliant product sales and other cross sales of other basket products as per targets • Liaison with Relationship teams and Retail Branch network to grow the business • Risk Management to mitigate losses e.g. Frauds and revenue leakages. • Training and development of branch staff • Proper Documentation and administrations of Shari’ah compliant portfolios, • Managing PAR as per set targets. • Responsible for leadership, management, growth and maintenance of the SAHL book • Maintain and grow the existing SAHL customers through enhanced relationships • Achieve the set targets in terms of numbers and values for both liabilities and assets • Monitor and manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards
Experience:
• Bachelor’s degree. • Islamic Banking Certification is added advantage. • 3 years’ general work experience • 2 years’ experience in Banking Operations • 2 years Sharia banking experience • 2 years’ experience in Credit • 2 years’ experience in Sales & Relationships