About this role
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of:
Senior Specialist to join our Client Operations, Ginnie Mae Operations team. This role is in New York, NY In this role, you’ll make an impact in the following ways:
• Direct Contact with clients for troubleshooting, correcting errors/exceptions and inquiries • Independently assist clients by responding to phone, email, and other inquiries regarding supported services • Provide daily Reconciliations as well as metrics. Reviews daily open items to ensure proper follow-up and closure • Meet all Service Level Agreements for daily deliverables • To successfully ensure all tasks and assigned projects deliverables are met • Prepare, Participate and Conduct requested Trainings – Internal and External To be successful in this role, we’re seeking the following:
• Bachelor's degree or the equivalent combination of education and experience is required. • 5-7 years of total work experience preferred.
• Preferred Customer Service experience • Excellent verbal and written skills • Excellent Communicator • Provides quality support to clients with routine transactions and processes daily. Under direct supervision, assist clients by responding to phone, email and other inquiries regarding company products, services and procedures. • Provides basic technical assistance to clients and assists in responding to straightforward client inquiries • Provide Daily, Weekly, Monthly, Quarterly, Semi and Annual Metric, Business and Management reporting • Support the Operations Manager on special tasks and projects