About this role
Strategic:
• To fully perform in the sales process facilitating the sale of new vehicles on behalf of the brand. • Record and manage each enquiry in dealer management system, demonstrating proactive follow up. • To ensure the customer transaction is seamless, meeting the customer expectations of experience within the timely manner. • Understanding of key performance indicators, given from the line manager. • Support the line manager to maximize the profitability of each sale. Administration • Responsibly follow the documented sales process, complying to company and legal requirements. • Support the customer in the understanding of the process and requirements to fulfil the purchase of a new vehicle. • Support the line manager to maintain the sales operations to the desired standards in display and presentation. • Adhere to all HSSE standards. Operational:
• Follow the direction of the line manager during the sales process. • Follow the guidelines and process ensuring cleared funds of cash or finance prior to vehicle release, and trade-in facility. • Follow the guidelines of vehicle registration, in line with each Emirate requirements. • Ability to represent and deliver professional customer experience at all times. • Accurately, record each customer lead and enquiry. • Manage the dealer management system with timely follow up, with commentary. • Comply with security process, of all monies and vehicle assets.
Education & Skills:
• Accurately, record each customer lead and enquiry. • Manage the dealer management system with timely follow up, with commentary. • Comply with security process, of all monies and vehicle assets. • Sales process. • Customer facing. • Culturally aware. • Product knowledge. Experience:
• Exceptional customer service skills, with 3-5 years of experience in car sales. • Negotiating skills, with finance and trade-in. • Problem solving and handling complex situations. • Hands-on work ethic.