About this role
Job summary
We are recruiting for a Medical Workforce Delivery Assistantwho shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
We are looking for an enthusiastic, organised, and proactive individual who enjoys working in a fast-paced environment and takes pride in delivering an excellent service.
This role will support the Planned Care and Cancer Divisions, working closely with a Medical Workforce Delivery Manager, Medical Workforce Specialists, and colleagues across the Trust to ensure the smooth delivery of medical workforce services. You will be joining a friendly and supportive team that is passionate about developing its people and helping colleagues achieve their full potential.
We are evolving and improving the way we work, making this an exciting time to join us. We are seeking someone who embraces change with a positive attitude, enjoys finding solutions, and is eager to contribute new ideas. In return, you will have the opportunity to gain valuable experience in a specialist HR function, develop your skills, and make a meaningful contribution to services that support our medical workforce and ultimately patient care.
At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
The post holder will undertake a varied range of responsibilities, requiring the use of initiative, sound judgement, and strong organisational and administrative skills.The successful candidate will be expected to work in accordance with agreed policies, procedures, and standard operating practices, whilst maintaining a flexible and positive approach to teamwork and service delivery.
They will work collaboratively with colleagues across a range of professional groups, building effective working relationships and contributing to the continued development of the service.The role requires excellent communication and interpersonal skills, including the ability to manage sensitive and complex enquiries in a professional, compassionate, and solution-focused manner.
Support will be available from the wider team, but the successful candidate will also be encouraged to take ownership of their work, embrace new challenges, and contribute ideas for continuous improvement.
About us
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
The Lister Hospital, Stevenage
New Queen Elizabeth II (New QEII), Welwyn Garden City
Hertford County, Hertford
Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
If you would like any further information please feel free to contact: Richard Chege-Hughes, Medical Workforce Delivery Lead, [email protected], 07554117449
Person Specification
Qualifications / Training Essential
Educated to GCSE level (or equivalent) including English and maths Evidence of ongoing personal development or willingness to undertake relevant training
Desirable
CIPD Level 3 qualification/equivalent or desire to work towards
Previous Experience Essential
Experience of providing a high standard of customer service, ideally in a role involving regular communication with staff or the public Experience of working in an administrative role within a busy office environment Experience of using databases, spreadsheets, and other digital systems to manage and record information accurately
Desirable
Experience of working within a similar role in a HR function Experience using Applicant tracking system (e.g. Trac)
Skills Essential
Strong organisational skills and attention to detail, with the ability to manage competing priorities and meet deadlines Good IT skills with the ability to use Microsoft Office applications (Word, Excel, Outlook) Effective written and verbal communication skills, with the ability to liaise confidently with managers, candidates, and colleagues Ability to work accurately under pressure and follow established processes Problem-solving skills and the ability to know when to seek advice or escalate issues appropriately
Knowledge Essential
Understanding of the importance of confidentiality, data protection, and equality in the workplace
Desirable
Awareness of NHS Employment Check Standards and basic employment legislation Understanding of the recruitment lifecycle and onboarding processes Basic knowledge of medical and dental terms and conditions, with a willingness to learn
Other Requirements Essential
Understanding of, and commitment to, equality, diversity and inclusion Role model our Trust values every day Willingness to travel between Trust sites and attend recruitment or careers events when required
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East and North Hertfordshire Teaching NHS Trust
Address Avnet House
Rutherford Close
Stevenage
SG1 4EF
United Kingdom
Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)