About this role
Job summary
Trauma & Orthopaedics
Ward Clerk 30 hours per week Monday to Friday (shift pattern to be discussed)
An exciting opportunity has arisen for a committed, enthusiastic and highly motivated ward clerk to join our busy Trauma and Orthopaedics side B ward at Worcester. The holder would need to provide a courteous, efficient and professional ward clerk service, making a valuable contribution to support patient care from the time of admission, transfer or discharge. The successful candidate would be the first contact point for all ward visitors and members of the multi-professional team so good interpersonal skills are essential.
We are looking for a well organized, enthusiastic individual to work within our dynamic team. You will need to be able to work flexibly and apply a methodical approach to a varying workload in what can be a fast paced, pressurized environment. You should be self-motivated, have excellent communication/interpersonal skills and have the ability to work on your own as well as part of a busy team where the work can be deadline driven.
Previous NHS clerical experience is desirable and administrative and keyboard skills would be an advantage. The successful candidate will need an excellent telephone manner and must be able to deal efficiently with members of the public and all disciplines of hospital staff.
For further information or to arrange an informal visit, please contract ward manager Megan Cox on ext 39496 or via email at: [email protected]
Main duties of the job
Use of manual and computerised systems including PAS, Bluespier, EZ notes, Sunrise to:
Maintain and check patient registration details and demographic information
Retrieve patient information
Record the issue and receipt of records on the PAS case note tracking system
To check EZ notes and ensure they are available for planned TCIs
Maintain patient EZnotes folders by:
Filing reports / correspondence / forms etc in an ordered manner, to facilitate the efficient retrieval of such documentation on request.
Repairing case notes folders
Making up new folders, registering patients
Ordering stationary suppliers when required
Inputting date for audits
About us
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.
Job description Job responsibilities
Risk Assessment: This post involves handling medical notes and VDU work. Individuals may be exposed to violence and aggression.
Job Purpose: The post holder will provide a comprehensive administrative/receptionist service to the department. This will include making appointments on computerised systems in accordance with agreed policies and procedures, filing of notes and inputting data required for audits.
Key and General Duties: Use of manual and computerised systems including PAS, Bluespier, EZ notes, Sunrise to:
Maintain and check patient registration details and demographic information
Retrieve patient information
Record the issue and receipt of records on the PAS case note tracking system
To check EZ notes and ensure they are available for planned TCIs
Maintain patient EZnotes folders by:
Filing reports, correspondence, forms etc in an ordered manner, to facilitate the efficient retrieval of such documentation on request.
Repairing case notes folders
Making up new folders, registering patients
Ordering stationary suppliers when required
Inputting date for audits
Person Specification
Experience Essential
No essential experience required
Desirable
Previous clerical/reception experience within a hospital
Qualifications Essential
Basic standard of second/comprehensive education None required training will be given Good organisational / time management skills including contact with general public Good clear handwriting Ability to work as part of a ward team and on own initiative Basic numeracy Able to work in a team Ability to work to deadlines Awareness of self-presentation suitable for the workplace. Flexibility Understanding the importance of confidentiality Willingness to undertake further training Able to demonstrate our Trust values and behaviours: - Being open and honest we all communicate clearly and honestly, asking for help when we need it, and making it easier for the people around us to share ideas and concerns. Ensuring people feel cared for we all take responsibility for actively supporting and nurturing a kind and compassionate environment for ourselves and others. Showing respect for everyone we all act with consideration and fairness, valuing each other as individuals and appreciating our different perspectives.
Desirable
Any recognised typing qualifications Previous clerical/reception experience within a hospital Basic IT skills PAS, EZ notes, Bluespier, Sunrise, ICE skills Understanding health and safety
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Worcestershire Acute Hospitals NHS Trust
Address Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
United Kingdom
Employer's website https://www.worcsacute.nhs.uk/ (Opens in a new tab)