About this role
Job summary
An exiting opportunity has arisen to join a fast pace, multi-tasking team.
We provide a high standard of care to our 15,000 patients. Everyone in the team contributes to this.
This job will have many different tasks on a daily basis. Full training will be given.
We are looking for a person who is keen to learn new skills, enjoys helping people and can deal with a fast pace of work.
We will provide a full training programme to the successful candidate.
A willingness to help and learn is essential. Good people skills and good communication skills are a key part of this role.
Main duties of the job
Main duties are dealing with patients. We are a busy town centre practice with a large population. Every day is different and there are many different jobs in a day. Full training will be provided in every area.
The ability to stay calm and complete tasks is essential.
The successful candidate will work in different departments within the surgery on a rotational basis. We work as a team and every member of the team needs to be able to support and help colleagues.
Providing excellent patient care is our priority.
About us
The team consists of 9 GP's, 3 nurses, nursing associate, healthcare assistants and a large admin team that support this.
The admin team is a well established team with many years of knowledge and experience.
We place a high importance on adding the right person in to the team.
The whole team from the Doctors down are very friendly, welcoming and supportive. We have regular social activities outside of work.
Job description Job responsibilities
SCOPE AND RANGE
As part of a rota, provide Administrative duties for the health centre up to 5 days a week between 08:00 18:00
Provide administration assistance as required.
Ensure all clinical records (both electronic and paper) are up to date, in chronological and alphabetical order and available to primary healthcare professionals as and when required.
MAIN DUTIES AND RESPONSIBILITIES
Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the health centre.
Registering patient arrivals within the health centre
Answering the telephone, transferring calls and taking messages
Taking enquiries and requests for repeat medication from patients
Keeping waiting area a safe environment for all users
Dealing with incoming and outgoing post
Filing patient notes (both electronic and paper)
Dealing with new and temporary patient registrations
Ensuring all letters and samples are ready for courier collection
Updating patient demographic changes on system
Liaise with other support services when needed.
Scanning and coding clinical letters
Any other reasonable duties.
SYSTEMS AND EQUIPMENT
PC Windows
NHS email
Systmone clinical system
Telephone
Photocopier
Scanner
DECISIONS AND JUDGEMENTS
Prioritising workload according to urgency and appointment sessions
Confidentiality of patient information is of high importance
Dealing with late arrivals for appointments and non attendees
Dealing with enquiries from the public for other departments
Supporting doctors in administration.
COMMUNICATIONS AND RELATIONSHIPS
Contacting hospitals and clinics for results
Contacting patients at the request of primary healthcare
professionals to make follow up appointments as appropriate and in confidence
Giving patients results at the request of primary healthcare Professionals.
Contacting patients who have not attended for appointments and ensuring they are recalled as appropriate.
Inviting patients for routine review.
Dealing with repeat medications
Scanning and coding of clinical letters.
PHYSICAL DEMANDS OF THE JOB
Good keyboard skills
Basic computer skills
Good communication skills
Pleasant telephone manner
Good decision maker
MOST CHALLENGING/DIFFICULT PARTS OF THE JOB
Dealing with difficult patients
Prioritising workload at times of heavy demand
Telephone answering
KNOWLEDGE, TRAINING AND EXPERIENCE TO DO THE JOB
Keyboard skills
Communication skills
Telephone skills
Computer systems
EFFORT FACTORS
PHYSICAL
Filing and retrieval of paperwork
Sitting/standing
Keyboard use
Telephone answering
MENTAL
Concentration required for taking accurate patient details
Coding clinical letters
EMOTIONAL
Dealing with distressed patients
First point of contact for all communication
WORKING CONDITIONS
Language difficulties
Good
Person Specification
Experience Essential
Previous experience of working in a busy office/reception area. Experience of handling confidential and sensitive information.
Desirable
Experience working as a GP receptionist. Sound understanding of confidential issues.
Qualifications Essential
Good standard of general education.
Desirable
Previous experience of working in a busy office environment.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Whitley Bay Health Centre
Address Whitley Road Health Centre
Whitley Road
Whitley Bay
Tyne And Wear
NE26 2ND
United Kingdom
Employer's website https://whitleybayhealthcentre.nhs.uk/ (Opens in a new tab)