About this role
Job summary
Bourne Health is a leading Primary Care NHS (National Health Service) GP (General Practitioner) Partnership. The Administration team provides administrative support to the clinical and non-clinical teams. They support the clinical team by coding medical records as directed. They support the non-clinical team by overseeing registrations and deductions and providing administrative support across all areas of Practice Administration.
We appreciate the interest of all applicants. Please note that we may close this vacancy early if we identify a suitable candidate before the advertised closing date, so we encourage interested applicants to apply as soon as possible.
Main duties of the job
As a Patient Administrator, you will be responsible for a variety of tasks including handling patient queries, managing clinical correspondence, maintaining accurate records, and supporting appointment and referral processes. You will work closely with GPs, nurses, and the reception team to help deliver efficient and compassionate primary care services.
About us
The Bourne Health Partnership is a dynamic and growing NHS primary care organisation comprising four GP practices: Portland Medical Centre in South Norwood, Keston Medical Practice and The Moorings Medical Practice in Purley and Kenley, and Esher Green Surgery in Surrey Downs. Together, we care for a diverse population of over 55,000 patients.
We are a collaborative, forward-thinking organisation led by GP Partners and supported by a broad multi-professional team. Our focus is on delivering sustainable, high-quality care through digital innovation, integrated services, and a strong commitment to patient experience.
Why Join Us at Esher Green Surgery?
Esher Green Surgery combines the personal feel of a local practice with the resources and support of a larger partnership. As a key part of our administrative team, you will be instrumental in ensuring that the day-to-day operations of the practice run smoothly and that patients receive timely and efficient care.
We offer:
A supportive and inclusive working environment Opportunities for development and training A chance to contribute meaningfully to improving patient outcomes Flexibility to support work-life balance
Job description Job responsibilities
Key Responsibilities:
Scanning
Scan and file all incoming paperwork onto patient records
Check scanning for duplicates to ensure only one copy of documents is placed on patient records
Using the agreed scanning protocol, assign documents into the relevant folders to be actioned by the appropriate team members
Electronic Document Transfer Administration
File all EDTs into the Emis patient records
Using the agreed protocol, assign EDTs into the relevant folders to be actioned by the appropriate team members
Ensure all EDTs are filed and assigned within a suitable timeframe
Registrations
Oversees all aspects of Patient Registrations
Manages the automated system of patient registrations
Inputs patient registrations from paper forms
Ensures all patient registrations are actioned in a timely manner
Ensure the appropriate safeguarding alerts are actioned
Manage any alerts that are highlighted after a patient registration
Manages GP2GP note transfers
Patient Deductions
Oversee all aspects of patient deductions
Patient Notes/Records Administration
Receiving patient notes from PCSE
Ensuring Notes are sent back to PCSE as required
Ensuring EMIS is kept up to date with the whereabouts of the patient notes
Scanning patient notes onto EMIS in a timely manner
Patient Details
Administering all Patient changes of details
Ensure EMIS is up to date with patient changes of details
Clinical Coding
Code medical records as directed by the clinical team and pharmacy team
Private Medical Administration
Oversee and manage all the private medical administration
Ensure all work is done in a timely manner
Ensure payment is received before work is carried out
Reception
Provide cover on reception as required
Support the administration of reception duties, as required
Patient Screening Programmes
Manage and oversee Patient screening programmes: Bowel, Breast, cytology and any other relevant programmes
Ensure non-responders are contacted to encourage participation
Baby Clinics
Oversee and manage the appointment booking for new baby checks
Liaise with patients to ensure these appointments are booked in
Administration Functions
Provide administrative support as needed
Provide Administration cover when required to ensure smooth practice operations.
Carry out any administrative duties as required by the practice
Assist with Quality of Framework (QoF) and other clinical recalls as appropriate
This list is not exhaustive, and all team members should be prepared to accept additional duties or surrender existing duties to enable the efficient running of the organisation
Your individual job plan will be agreed with your line manager. This will be subject to change in accordance with the needs of the organisation
Person Specification
Knowledge, Skills & Experience Essential
Excellent Telephone Skills Sound Verbal Communication Skills Microsoft Office Skills Active Listening Skills Professionalism Customer/patient focussed Good Organisational Skills Informing Others Handling Pressure Strong Team player Confidentiality / Data Protection knowledge
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Esher Green Surgery
Address Esher Green Drive
Esher
Surrey
KT10 8BX
United Kingdom
Employer's website https://www.eshergreensurgery.co.uk/ (Opens in a new tab)