About this role
Job summary North London Hospice is seeking an organised and compassionate Ward Clerk to join our Inpatient Unit team. This pivotal role provides day-to-day administrative support to ensure the smooth running of the unit and a positive experience for patients, families and visitors. You will act as a key point of contact, handling reception duties, maintaining patient records, supporting clinical administration and assisting with the coordination of services across the ward. Working closely with clinical and non-clinical colleagues, you will contribute to the delivery of high-quality, patient-centred palliative care while upholding the Hospice's values and standards.
Main duties of the job As Ward Clerk, you will provide reception and administrative support within the Inpatient Unit, welcoming patients, families and visitors and responding to telephone and email enquiries professionally and sensitively. You will maintain and update patient information systems, manage records, support pharmacy administration and provide administrative assistance to the Head of IPU and IPU Manager. The role also includes supporting stock ordering and management, coordinating administrative processes, and assisting with volunteer-related activities when required. You will work collaboratively with colleagues across the Hospice to ensure efficient day-to-day operations while maintaining the highest standards of confidentiality, organisation and customer service.
About us North London Hospice has been providing compassionate care and support to local people since 1984. As a registered charity, we are dedicated to helping patients with life-limiting illnesses achieve the best possible quality of life, while supporting their families and carers through challenging times. Our services extend across North London and include our Inpatient Unit, community and specialist palliative care services, outpatient and wellbeing programmes, and patient and family support services. We work alongside patients, families and healthcare professionals to deliver holistic, person-centred care that meets physical, emotional, social and spiritual needs. The best of life, at the end of life, for everyone.
Job description Job responsibilities Provide a welcoming and professional reception service for patients, visitors and healthcare professionals. Answer and respond to telephone and email enquiries promptly and efficiently. Maintain accurate patient records and update electronic information systems. Provide administrative support to the Head of IPU and IPU Manager. Support stock ordering, management and rotation for clinical and non-clinical supplies. Assist with volunteer coordination activities as required. Support the smooth operation of front-of-house services, including weekends and bank holidays where necessary. Maintain confidentiality and comply with all relevant health, safety and infection control requirements.
Person Specification
Qualifications Essential
None specified
Desirable
NVQ Level 2 in Office Administration
Experience Essential
Problem-solving skills Intermediate IT skills, including Microsoft Office and experience of using computerised systems
Desirable
Experience in palliative care or supporting a healthcare service
Additional Criteria Essential
Excellent communication skills Confident, professional and sensitive approach when dealing with others Ability to prioritise tasks and organise own workload Ability to work under pressure Positive and flexible approach to work
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name North London Hospice
Address 47 Woodside Avenue
London
London
N12 8TT
United Kingdom
Employer's website https://www.northlondonhospice.org/ (Opens in a new tab)