About this role
Job summary
We are looking for a motivated administrator to provide a consistent provision of administration support to the team.
You should be able to deliver a high standard of an administrative tasks on a daily basis. Tasks will include accepting patient referrals/booking clinic appointments/Patient contact via telephone/reception duties at various clinic locations/generating clinic letters.
You will utilise the required technology in NEECS Community and Acute hospital systems / new technology or system (s) that are introduced and support other team members to do so to deliver an efficient administrative service
Proposed interview date: 12th October 2026
Main duties of the job
Patient enquiries / Booking Clinic appointments / accepting referrals
Supporting the clinical teams by providing the relevant admin support.
Reception cover at various clinical sites on an Ad-Hoc basis.
Check all data on Community and hospital systems and amend where appropriate.
Undertake routine tasks on own initiative and support other team members to undertake the full range of administrative activities.
Provide a range of routine administrative support relevant to area, ensuring that urgent matters are actioned and escalated without delay.
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Job description Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person Specification
Experience Essential
Excellent numeracy/literacy skills Excellent IT skills
Desirable
Previous Customer Service Experience Knowledge of SystmOne Knowledge of Care Flow Knowledge of Evolve
Qualifications Essential
GCSE or equivalent in English and Maths
Knowledge Essential
Confidentiality and Data Protection Customer service
Desirable
Understanding and knowledge of patient needs within the NHS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East Suffolk and North Essex NHS Foundation Trust
Address Mill Road Therapy Centre
Mill Road
Colchester
CO4 5LJ
United Kingdom
Employer's website https://www.esneft.nhs.uk/ (Opens in a new tab)