About this role
Job summary
*** THIS VACANCY MAY BE CLOSED EARLY DUE TO THE HIGH VOLUME OF APPLICATIONS RECEIVED ***
Applications are invited from motivated individuals who will be able to provide a flexible, efficient and effective administration service to the busy, varied and interesting Diagnostic Cardiology Unit at our NGH and RHH sites, our departmental contact centre based at RHH and Community locations.
Working Hours and Pattern: 37.5 hours per week, 4 longer days 8.00am- 6.00pm across all sites.
Main duties of the job
Our Administration Team work on a rota basis providing a high quality service to all our patients. This ranges from accurately processing the initial referral through the various IT systems, to arranging the appointment, to helping any patient that contacts DCU via our busy contact centre, to greeting the patients in a warm, friendly yet professional manner at any of our reception desks.
We support all the clinical services with their administration needs and are looking for individuals that are extremely adaptable and flexible as working locations and duties can vary considerably from day to day. The ability to be comfortable in both patient facing and back office environments is essential.
We are seeking strong and confident IT skills as we use several different systems in order to fulfil all the requirements of this post.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Diagnostic Cardiology Unit at Sheffield Teaching Hospitals NHS Trust provides an extensive range of non-invasive, invasive and specialist cardiac investigations to the South Yorkshire region. You will be a key part of a diverse, multi disciplined and professional team.
Job description Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria and person specification.
Person Specification
Education and Qualifications Essential
GCSE at Grade 4/C in English and Maths (or equivalent qualifications) or equivalent experience
Desirable
NVQ Level II in Business Administration / Customer Service / IT or equivalent qualification/experience
Experience Essential
Experience of working within an office environment Experience of working in a public facing role.
Desirable
Relevant experience within the NHS
Skills and Knowledge Essential
Understanding of data protection issues and the ability to maintain confidentiality Excellent communication skills, with ability to deal with staff at all levels. Displays use of initiative with effective organisational skill Ability to prioritise and work to strict/conflicting deadlines On-going commitment to personal development
Further Training Essential
Knowledge of / experience of using information and/or customer service systems. Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable
Previous experience Infoflex / 59R Software Previous experience of PAS / Infoflex / SystmOne/IMPAX/Connect (area specific software)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Sheffield Teaching Hospitals NHS Foundation Trust
Address Sheffield Teaching Hospitals NHS Foundation Trust
Herries Road
Sheffield
S5 7AU
United Kingdom
Employer's website https://www.sth.nhs.uk (Opens in a new tab)