About this role
Job summary
This office-based role provides a high level of administration support to the Maidstone and Pembury Liaison Psychiatry Service in its 24-hour provision of mental health assessments for individuals who attend the Emergency Department or are admitted on medical/surgical wards and have mental health needs.
The post may provide back-up support to the other West Kent hospital site, which may require very occasional travel to Tunbridge Wells Hospital - most of this support can be provided remotely from Maidstone Hospital.
Main duties of the job
Provide comprehensive admin support to the team/service.
Support the team manager with staffing levels, covering shifts and booking NHSP bank/agency staff.
Answer telephone calls and take messages or divert to the relevant person.
Provide support with caseload management using Rio, including monitoring to ensure all mandatory documentation has been completed.
Monitor various data sources to ensure accuracy.
Monitor Business Intelligence reports for performance compliance and highlight and rectify any errors.
Ensure resources (such as forms, leaflets, documents) and supplies for the team are replenished and ordered in a timely manner.
Keep accurate and up-to-date service data records.
Send invites and produce meeting agendas, minutes other meeting papers.
Maintain and update information resources in the office.
About us
We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated 'Good' by the Care Quality Commission (CQC).
Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.
Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.
Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.
Join us if you share our passion for better mental health care and want to be part of a team that's working well together.
Job description Job responsibilities
Please refer to the attached job description for the full details on the responsibilities and person specification.
Person Specification
Training and Qualifications Essential
GCSE in Maths and English Grade C/4 or above or equivalent Educated to NVQ Level 3 in Administration or equivalent experience
Experience Essential
Significant administrative/office work experience
Desirable
Previous NHS experience would be advantageous
Knowledge and Skills Essential
Basic Excel setting up of spreadsheets and updating databases Preparation of documents to high quality using Word Use of Outlook for updating of calendar and appointments Prioritisation and organisation of workload and ability to meet deadlines Ability to work as part of a team and on own initiative/unsupervised Excellent communication skills, both written and verbal
Desirable
Intermediate/Advanced Level Excel and Word Data collection/analysis experience Knowledge of NHS systems (e.g. SPS, RiO)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kent and Medway Mental Health NHS Trust
Address Maidstone Hospital
Hermitage Lane
Maidstone
ME16 9QQ
United Kingdom
Employer's website https://www.kentmedwaymentalhealth.nhs.uk (Opens in a new tab)