About this role
Job summary
As a Support, Time and Recovery (STR) Worker within our integrated Home Treatment and Rapid Response Services, you will play a vital role in providing a safe, compassionate alternative to inpatient admission. You will work directly with individuals experiencing acute mental health crises, supporting them and their families within their own homes when they need it most.
This is a dynamic, fast-paced role operating on a 24/7 roster. You will balance providing evidence-based, recovery-oriented care with responding rapidly to urgent referrals, helping patients navigate significant distress with dignity and respect.
**Please note, we are unable to provide Visa Sponsorship for this position**
Main duties of the job
To provide support to clients of Home Treatment and Rapid Response and their carers in relation to personal care, daily living and social activities, and help maintain the social network by the use of a range of home treatment interventions. To carry out specified interventions, alone on occasion, as per crisis plan and update as appropriate To monitor progress of Home Treatment and Rapid Response clients against the crisis plans and communicate findings, recommend changes to senior Home Treatment Team and Rapid Response staff in order for crisis plan to be reviewed. To report any changes in client presentation and safety to Senior Home Treatment and Rapid Response staff Work flexibly in order to respond to crisis work and adjust allocated work and prioritise at short notice as required by Shift Co-Ordinator. Engage clients and carers with Home Treatment and Rapid Response crisis plans and negotiate options available whilst promoting crisis prevention recovery and resilience. Support carers to enable clients to remain at home. On occasions assist client with administration of medication as per crisis plan. Promote work of Home Treatment and Rapid Response to clients, carers, other mental health professionals, statutory and non statutory agencies .
About us
We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated 'Good' by the Care Quality Commission (CQC).
Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.
Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.
Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.
Join us if you share our passion for better mental health care and want to be part of a team that's working well together.
Job description Job responsibilities
Please refer to the attached job description for full details and main responsibilities of the role.
The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).
Person Specification
Training and Qualifications Essential
Be willing to work towards the qualifications listed in the desirable section. Ability and desire to both obtain and underpin knowledge and skills appropriate to a support worker
Desirable
NVQ level 2 or 3 as an example. Certificate in mental health. Health and social care awards as examples
Experience Essential
Previous experience of working in or using mental health services
Desirable
Knowledge/experience of emotional distress Knowledge/experience of mental health Services
Knowledge and Skills Essential
Ability to listen effectively and communicate effectively at all levels Basic written communication skills to enable completion of records Empathy, compassion, and patience Ability to create innovative solutions to help empower service users Ability to work on own initiative in a range of settings Ability to form positive therapeutic relationships with service users and carers A keenness to make a positive contribution to improving the quality of life for people with mental health problems Ability to acknowledge diversity and promote anti-discriminatory practice/equal opportunities Ability to provide practical support with daily living skills An ability to act calmly in emergencies and respond in a professional manner to stressful and challenging behaviour Ability to reflect on practice and receive and deliver constructive feedback to enhance performance
Desirable
Basic first aid Basic health and safety awareness Moving and handling awareness Awareness of local services/resources Knowledge of benefits/employment system
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kent and Medway Mental Health NHS Trust
Address Medway Maritime Hospital
Windmill Rd
Gillingham, Kent
ME7 5NY
United Kingdom
Employer's website https://www.kentmedwaymentalhealth.nhs.uk (Opens in a new tab)