About this role
Job summary
We are looking to recruit to our reception team for the Oleaster Centre, (an acute mental health inpatient, urgent and community care hospital) within Birmingham & Solihull Mental Health NHS Trust; working 24hrs per week, with a set shift pattern of Saturday, Sunday, Monday and Tuesday 2pm to 8pm.
The successful applicant will need to demonstrate that they can deliver a high standard of front-line customer service to join us in this varied receptionist role, is able to work on their own initiative, provide a high quality service and can demonstrate effective organisational skills whilst processing enquiries in a confidential and timely manner.
The person specification details all the skills and qualifications for the shortlisting process.
Main duties of the job
First point of contact for face to face visitors to the Oleaster Centre, the centre has community teams, urgent care teams and inpatient wards; acute inpatients (five wards, 2 acute female and 2 acute male one male PICU), urgent care centre (place of safety and the psychiatric decision unit), community care (two home treatment teams) and the Acute & Urgent Care Management Team are all based within the Hospital which is part of Birmingham & Solihull Mental Health NHS Trust.
Receiving incoming calls and directing as a appropriate, maintaining confidentiality.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person Specification
Qualifications Essential
Trained to NVQ or equivalent in related area of practice such as customer care GCSE (or equivalent) In English
Desirable
NVQ Level 2 in customer care or equivalent
Knowledge/Skills Essential
Understanding of patient confidentiality and data protection Accuracy (spelling)
Desirable
Word, excel - micosoft packages
Experience Essential
Reception/Customer Care experience
Desirable
Experience of working in a health care environment Call Handling
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Birmingham and Solihull Mental Health NHS Foundation Trust
Address Oleaster Centre
6 Mindelsoln Crescent
Edgbaston
B15 2SY
United Kingdom
Employer's website https://www.bsmhft.nhs.uk/ (Opens in a new tab)