About this role
Job summary
Delta Healthcare, based at Park Health Care Centre in Hull, is seeking an experienced Medical Receptionist / GP Practice Administrator for a permanent, part-time position.
Previous reception or administrative experience within an NHS GP surgery is essential. You must be confident managing patient enquiries and routine practice administration, with practical experience of processing referrals, clinical correspondence and medical record administration. SystmOne experience is desirable.
We are looking for a reliable, organised and approachable colleague who works accurately, maintains confidentiality and can undertake routine duties independently following induction into our local procedures.
The role is 30 paid hours per week: Wednesday, Thursday and Friday, 8:00 am6:30 pm, with a 30-minute unpaid break each day. Please confirm your availability for these hours in your supporting statement.
We offer pay above the statutory minimum wage, with the hourly rate agreed at interview according to relevant skills and experience. You will work closely with the GP and practice team, with opportunities to contribute ideas and develop your skills. We also enjoy regular team meals, outings, team-building activities and a Christmas celebration; participation is optional.
Applications must clearly demonstrate previous NHS GP surgery experience and how you meet the essential criteria.
Main duties of the job
This varied role combines patient-facing reception with GP practice administration. You will handle telephone calls, appointments and patient messages, helping patients access appropriate services and escalating urgent requests to clinicians.
Your administrative work will include processing clinical correspondence, maintaining electronic patient records, summarising and coding records within your competence, and managing SystmOne tasks.
You will process clinician-approved referrals through the NHS e-Referral Service and other pathways, track outstanding referrals and resolve administrative queries. You will also coordinate insurance and other medical report requests, checking consent and preparing information for clinician review.
Other duties include patient registrations, record transfers and repeat prescription administration in accordance with practice procedures.
Accuracy, confidentiality, clear communication and the ability to prioritise and follow work through to completion are central to this role. You will work independently on routine tasks following local induction, seeking clinical or managerial advice when required.
About us
Delta Healthcare is a single-handed NHS GP practice based at Park Health Care Centre in Hull. We use SystmOne and provide care through digital communication, telephone consultations and face-to-face appointments.
Our practice team works closely with the GP to support patients and keep services running smoothly. We value reliability, respectful communication, attention to detail and colleagues who take pride in completing their work accurately.
Joining a small team offers opportunities to build ongoing relationships with patients, contribute ideas and see the practical difference your work makes. We provide an induction into local procedures and support with practice-specific systems, building on your existing GP surgery experience.
Pay is above the statutory minimum wage, with the hourly rate agreed at interview according to relevant skills and experience.
We enjoy regular team outings and meals, team-building activities and a Christmas celebration. Participation is welcome and optional.
Delta Healthcare welcomes applications from all backgrounds. Reasonable adjustments are available during the recruitment process.
Job description Job responsibilities
Experienced Medical Receptionist - GP Practice Administrator
Delta HealthcarePark Health Care Centre Hull
Permanent part-timeThirty paid hours per weekWednesday Thursday and Friday from eight am to six thirty pmEach day includes a thirty minute unpaid break
Salary above the statutory minimum wage with the hourly rate agreed at interview according to relevant skills and experience
Purpose of the role
To provide accurate efficient and professional reception and administrative support to the GP and practice team
To help patients access services and ensure that correspondence patient records referrals and medical report requests are processed promptly
Previous reception or administrative experience within an NHS GP surgery is essential
The successful applicant must be able to undertake routine duties independently following induction into local procedures
Experience using SystmOne is desirable
Reception and patient enquiries
Manage reception telephone calls appointment requests and patient enquiries professionally and sensitively
Book amend and cancel appointments in accordance with practice procedures
Record and pass on patient messages accurately
Signpost patients to appropriate services using agreed practice guidance
Recognise requests requiring urgent attention and promptly escalate them to the appropriate clinician
Refer complaints and concerns to the appropriate colleague
Clinical correspondence and medical records
Process incoming clinical correspondence and attach it to the correct patient record
Route correspondence and tasks to the appropriate clinician or colleague following practice protocols
Maintain accurate electronic patient records
Summarise and code medical records within your competence and practice protocols referring uncertainties to a clinician
Assist with patient registrations record transfers and updates to patient details
Manage SystmOne tasks and follow up outstanding administrative work
Referrals
Process clinician-approved referrals through the NHS e-Referral Service and other agreed pathways
Check that required administrative information and clinician-approved documents are included
Track outstanding referrals and resolve administrative queries
Liaise with patients and receiving services where appropriate
Escalate delays and concerns to the relevant clinician
Insurance and other medical reports
Coordinate insurance and other medical report requests in accordance with practice procedures
Check that appropriate consent and supporting documentation are available
Prepare information for clinician review and completion
Track requests and follow up outstanding work
Arrange secure release of completed reports once authorised
Refer decisions about clinical content and disclosure to the responsible clinician
Other administration
Assist with repeat prescription administration in accordance with practice procedures
Refer medication queries and authorisation decisions to clinicians
Support incoming and outgoing correspondence
Liaise professionally with patients colleagues and external organisations
Prioritise work meet agreed deadlines and follow tasks through to completion
Support colleagues with other reception and administrative duties appropriate to the role
Confidentiality and safe working
Maintain patient confidentiality and handle medical information securely
Follow practice information governance safeguarding and health and safety procedures
Verify patient identity and authority to receive information in accordance with practice procedures
Report errors incidents and concerns promptly
Recognise the limits of your role and seek clinical or managerial advice when required
Induction and teamwork
You will work closely with the GP and practice team
Induction will cover local procedures and practice-specific workflows building on your existing NHS GP surgery experience
We value reliability accurate work respectful communication and practical suggestions to improve administrative processes
Person Specification
Experience Essential
revious employment in a reception or administrative role within an NHS GP surgery Practical experience of managing GP appointments and patient telephone enquiries Experience of processing clinical correspondence and maintaining electronic patient records Experience of processing clinician-approved referrals and following up administrative queries Experience of managing routine GP practice administrative tasks independently and seeking advice when required
Desirable
Previous experience using SystmOne Practical experience of medical record summarising and clinical coding Experience of administering insurance and other medical report requests Experience using the NHS e-Referral Service
Qualifications Essential
Good standard of written English and numeracy demonstrated through qualifications or relevant work experience
Desirable
Relevant qualification in administration customer service or medical administration
Previous experience using SystmOne Practical experience of medical record summarising and clinical coding Experience of administering insurance and other medical report requests Experience using the NHS e-Referral Service Essential
Accurate typing and data entry with strong attention to detail Ability to prioritise work and follow tasks through to completion Clear professional communication and a sensitive approach to patients Understanding of patient confidentiality and secure handling of medical information Confident use of computers email and electronic records Ability to recognise the limits of the role and escalate urgent requests appropriately Ability to work independently on routine duties and cooperatively within a small team Availability to work Wednesday Thursday and Friday from eight am to six thirty pm with a thirty minute unpaid break each day
Desirable
Familiarity with medical terminology used in general practice Ability to suggest practical improvements to administrative processes
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Delta Healthcare
Address 700 Holderness Road
Hull
East Riding of Yorkshire
HU9 3JA
United Kingdom
Employer's website https://www.deltahealthcare.nhs.uk/ (Opens in a new tab)