About this role
Job summary
We are looking to recruit a full-time Dispenser for a temporary maternity cover position until January 2028. You will join our friendly team serving around 9000 patients.
The hours will be full time across 5 days (37.5 hours).
We are an EMIS based dispensing practice with an emphasis on high quality patient centred care. Our main site is in Madeley (CW3 9NQ) with our branch site at Baldwins Gate (ST5 5DA). We are part of Newcastle South Primary Care Network.
We are looking for an enthuisiastic and motivated individual who shares our values and has the necessary skills to thrive in a busy dispensary.
Main duties of the job
The post holder will join the dispensing team to help deliver the following service:
Process and dispense repeat and acute prescription requests
Responding to patient queries in relation to prescriptions and medications
Effective stock management
Work in accordance with the dispensary standard operating procedures
Please see job description for further information
About us
We are a practice with 4 GP partners. We are also a training practice supporting GP Registrars and medical students.
The dispensary team comprises of 6 part-time dispensers working in a fast paced environment.
Job description Job responsibilities
JOB DESCRIPTION
JOB TITLE Dispenser
REPORTS TO Practice Manager
Job Summary
To prepare and dispense accurately, safely and promptly under the doctors overall supervision
To project a positive and friendly image to patients and other visitors and deal with queries in a professional, courteous and efficient manner
Duties and responsibilities
The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:
To work within the practices guidelines, policies and standard operating procedures
To be aware of the health and safety of others in the working environment. To comply at all times with the practices health and safety policies and procedures/infection control procedures
Dispensary role
To prepare and dispense accurately, safely and promptly under the doctors overall supervision
To dispense medication, as required by the doctors in the practice and to arrange for their checking using the bar coder, or if unable to use the bar coder, by a second member of staff checking the drugs, ensuring that any drugs requested which are not on repeat prescription are not issued without the doctors consent
To second check other dispensers routine items which have not bar coded, noting that any unusual items or where unsure the doctors should be asked to check
To receive, record and dispense repeat medication requests and, where the medication review is overdue to bring to a doctors attention
To use judgement when issuing repeat prescriptions with regard to frequency of use, noting any under/overuse and highlighting any issues to the doctor and following the repeat prescription Standard Operating Procedure
To deal with queries using the patient task system
To ensure stock is not outdated before use
Not to dispense medicines to unauthorised persons, whoever they may be, without the doctors consent
To dispense and record private prescriptions, as authorised by the doctor, and their payments
To fully observe all legal requirements relevant to dispensing practice, including controlled drugs
End of month prescription submissions
Stock control
Ensure the dispensary is kept properly stocked and that drugs are ordered in via the wholesaler computerised link, as appropriate, to fill prescriptions
Checking goods in as and when they are delivered
To keep the emergency drug cupboard stocked up and order further supplies as necessary
Returning incorrect goods to the wholesaler promptly
Stocking shelves, refrigerators and other storage areas using rotation method
Storing controlled drugs as per practice policy
Removing out of date stock from the shelves, refrigerators and other storage areas
Disposal of returned unused medicines as per practice policy
Finance
To collect all due prescription charges/check patient exemption and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient, where required
To ensure that all monies received are entered in the till
To produce an end of day till receipt and store with daily takings in the safe
To give all monies to Finance Manager or Practice Manager/Assistant Practice Manager in her absence
To put float in till on a daily basis and ensure sufficient change
Housekeeping/maintenance
To maintain work areas in a tidy and safe way and free from hazards
To ensure that all dispensary equipment is kept clean and report any faults to the Practice Manager
To check and maintain the refrigerator temperature log on a daily basis and immediately report any change outside recommended limits to the Practice Manager, Assistant Practice Manager or doctor
To ensure as far as reasonably possible, the safety and security of the dispensary and contents under the doctors supervision
To ensure the safety of all who enter the dispensary
Other
To report significant events
To take prompt action in response to any drug alerts
Person Specification
Experience Desirable
Experience of working in a GP practice Experience of EMIS web Experience in a customer or patient-facing role
Qualifications Essential
Good standard of general education NVQ Level 2 in Pharmacy Service Skills (or equivalent recognised dispenser qualification)
Skills Essential
Excellent communication skills IT skills Time management and the ability to work to deadlines Problem solving skills Interpersonal skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Madeley Practice
Address Moss Lane
Madeley
Crewe
CW3 9NQ
United Kingdom
Employer's website https://www.madeleypractice.co.uk (Opens in a new tab)