About this role
Job summary
To assist medical personnel in the care of the practice patients to include treatment, preventative care, screening and patient education. The post will also include some administrative duties.
To act as a focal point of communication between patients, doctors, nurses and other member of the primary health care team.
Main duties of the job
New patient registration checks, including completing any necessary paperwork and making any necessary claims to the Health Authority and referrals within the practice Urinalysis Phlebotomy Provide lifestyle advice to patients making any necessary referrals within the practice Weight monitoring Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager Ensure sharps bins are ready for collection Restocking/maintenance of equipment Restocking of clinical areas and consulting rooms
About us
Elthorne Park Surgery
Healthcare Assistant / Nurse Associate
A fantastic opportunity for a London-based Healthcare Assistant or Nurse Associate to join a 4-Partner Practice in Hanwell, West London. We are a friendly and supportive team working from modern purpose-built premises. You will work alongside and be mentored by our experienced Practice Nurse. The ideal candidate will possess the relevant qualifications. Full drivers licence and own transport essential as some domiciliary work is necessary. Full or part-time considered. Competitive salary.
Job description Job responsibilities
1. Health Care Assistant / Nurse Associate
New patient registration checks, including completing any necessary paperwork and making any necessary claims to the Health Authority and referrals within the practice BP monitoring Urinalysis Phlebotomy Provide lifestyle advice to patients making any necessary referrals within the practice Weight monitoring Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager Ensure sharps bins are ready for collection Restocking/maintenance of equipment Restocking of clinical areas and consulting rooms 2. Administration and professional responsibilities Participate in the administrative and professional responsibilities of the practice team
Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes
Ensure the clinical computer system is kept up to date with accurate details recorded
Ensure appropriate items of service claims are made accurately, reporting any problems to the practice administrator
Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice
Ensure collection and maintenance of statistical information required for regular and ad hoc reports
Attend and participate in practice meetings as required
Assist in formulation of practice philosophy, strategy and policy
Restocking and maintenance of clinical areas and consulting rooms
To assist in seasonal and special projects as requested e.g. flu campaign
Ordering and display of health promotion materials
3. Management of medical records
Ensure that records are accurately assembled in advance of each consulting session Ensure that records are available in the instances of urgent consultation Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to Ensure correspondence, reports, results etc are filed in correct records Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover 4. Management of appointment system
Ensure total familiarity with all appointment systems including regular and incidental variations
Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record Monitor effectiveness of the system and report any problems or variations to the senior receptionist 5. Any other delegated duties considered appropriate to the post
SPECIAL REQUIREMENTS FOR THE POST
An understanding, acceptance and adherence to the need for strict confidentiality An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests while adhering to practice limitations An understanding and acceptance of ones capabilities and awareness of own limitations Ability to work without direct supervision and determine own workload priorities Basic keyboard and computer skills Flexibility of working hours Excellent communication skills Personal/Professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths HCA/NA qualification including Phlebotomy training
Experience Essential
Administration and professional responsibilities Participate in the administrative and professional responsibilities of the practice team. Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes. Ensure the clinical computer system is kept up to date with accurate details recorded. Ensure appropriate items of service claims are made accurately, reporting any problems to the practice administrator. Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice. Ensure collection and maintenance of statistical information required for regular and ad hoc reports. Attend and participate in practice meetings as required. Assist in formulation of practice philosophy, strategy and policy. Restocking and maintenance of clinical areas and consulting rooms. To assist in seasonal and special projects as requested e.g. flu campaign. Ordering and display of health promotion materials
Desirable
Experience of working in a GP practice Good clear communication Good organisation
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Elthorne Park Surgery
Address 106 Elthorne Park Road
Hanwell
London
W7 2JJ
United Kingdom
Employer's website https://www.elthorneparksurgery.nhs.uk/ (Opens in a new tab)