About this role
Job summary
An opportunity has arisen for an enthusiastic and organised Band 2 Clerical Officer to join the Continence Team. The position will be part of a job share working 18.75 hours a week to provide administrative support for the Continence Team based at Wrexham Maelor Hospital.
The post holder will be an excellent communicator who is familiar with a full range of clerical tasks and be able to undertake specific duties when necessary. Experience of working in a busy office environment and a good standard of typing and IT skills are essential.
The post holder must have the ability to work using their own initiative as well as part of a team and have a commitment to providing quality administrative support to the Continence Team.
Main duties of the job
To provide and organise a comprehensive high level, efficient, accurate and prompt administrative service to the Continence Team and assist in the smooth running of the service. The post holder deals with highly sensitive and confidential information relating to issues affecting patients and their families.
The role consists of;
Processing patient referrals & product request forms Arranging patient appointments via an in house IT system Uploading patient documentation Processing cancelled clinics, contacting patients & rearranging OPD appointments Preparing and arranging associated documentation for Continence training courses Creating & processing stock orders Receiving deliveries and organising the incoming and outgoing post Reporting and logging Estates issues Dealing with all manner of general enquiries, over the phone and via email from patients & colleagues
As a member of the Administration Team, a flexible approach to the post is essential to enable prioritising the different workloads and duties.
Excellent communication and interpersonal skills are required to carry out duties with tact, diplomacy and sensitivity.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications Essential
Good general standard of education (e.g. GCSE Maths & English and or equivalent level of work experience) Good IT skills & computer awareness including Mircrosoft Office and Outlook ICDL (ECDL) or equivalent experience
Desirable
Knowledge of the hospital IT systems
Experience Essential
Previous clerical /office experience
Desirable
Experience of working in a health care setting
Aptitude and Abilities Essential
Good communication skills both written and verbally Able to prioritise tasks Good organisational skills Ability to work alone as well as part of a team
Desirable
Ability to speak Welsh Minute taking skills
Values Essential
Motivated Reliable Good interpersonal skills Flexible and adaptable to changing service demands
Other Essential
Able to travel to meet the requirements to the Health Board
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Betsi Cadwaladr University Health Board
Address Wrexham Maelor Hospital
Croesnewydd Road
Wrexham
LL13 7TD
United Kingdom
Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)