About this role
Job summary
We are looking for an organised and approachable Administration Support to join our Gynaecology team. You will help patients move through their care by arranging pre-operative assessments, responding to queries and supporting the admissions process.
You will be a key point of contact for patients by telephone and email. You will also work closely with the Admissions Clerk and clinical colleagues to keep bookings and patient information accurate and up to date.
We are looking for someone who communicates with warmth and professionalism, pays close attention to detail and can manage competing tasks in a busy service. You will need to be comfortable using electronic systems, handling confidential information and working as part of a team. Experience in healthcare administration or patient bookings would be helpful, but your ability to learn and provide a reliable service matters just as much.
Please be aware we might close the post earlier if sufficient amount of applications received.
Main duties of the job
Book and coordinate pre-operative assessment appointments.
Respond to patient queries by telephone and email, providing clear information and directing clinical questions to the appropriate team.
Process private patient admissions in line with local procedures.
Support the Admissions Clerk with day-to-day administration and help resolve booking issues.
Maintain accurate records and communicate changes promptly to patients and colleagues.
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Job description Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person Specification
Qualifications Essential
At least 3 GCSEs or equivalent at A to C Grade to include maths and English
Experience Essential
Proven experience of working in a similar role Band 2 or equivalent Use of Microsoft Office
Desirable
Practical experience of working in a clinical support role
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East Suffolk and North Essex NHS Foundation Trust
Address Colchester
Turner Road
Colchester
CO4 5JL
United Kingdom
Employer's website https://www.esneft.nhs.uk/ (Opens in a new tab)