About this role
Job summary
The post holder will provide a comprehensive, quality, confidential administration service to the Divisions and their team in support of the Support Manager/Service Manager. A key requirement of the post is to proactively manage clinic bookings and appointments, including making recommendations and implementing any authorised changes to clinic templates to ensure best use of capacity and compliance with national targets. The Clinic/Data Coordinator will be expected to organise their workload and co-ordinate their activities in conjunction with, and supervised by, the Support Manager to ensure that an efficient service is provided. It is essential that the post holder is able to exercise initiative suitable to the role, and is fully supportive to other colleagues in the administrative team.
Previous experience within a similar role within the Trust and knowledge of Outpatient processes would be particularly advantageous, although full in-depth training will be provided as part of our local induction programme.
Main duties of the job
Referral management - use of PCS & the NHS e-Referral system Scheduling of outpatient appointments Management of waiting lists Monitoring the Telephone Reminder Service (TRS) Managing Referral to Treatment (RTT) patient pathways in line with Trust targets Monitor New and Follow up appointments Monitoring Nurse/Inpatient referrals Amending clinic templates Reviewing clinic slot utilisation Amending clinical activity in line with Rota Handling internal/external appointment enquiries
About us
Mid Cheshire Hospitals NHS Foundation Trust provides comprehensive hospital and community services for East Cheshire (population 399K) and West Cheshire and Chester (population 357K). Our services include planned and unplanned/emergency care, cardiac and critical care, child health, maternity, and intermediate care across Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.Through our community arm, Central Cheshire Integrated Care Partnership, we deliver extensive services in 26 medical centres and schools in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With 500 beds and around 5,500 staff, we are one of the area's largest employers.
Since the formation of Integrated Care Systems in July 2022, the Trust has become a key partner in Cheshire East & Cheshire West and Chester and in two provider collaboratives, aligning our strategic goals with the Cheshire & Merseyside Integrated Care System.As part of the national New Hospital Programme, we're reimagining Leighton Hospital to create a new health and care neighbourhood, transforming healthcare delivery for a Healthier Future. Learn more on our Healthier Futures website.
At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.
Job description Job responsibilities
Referral management use of PCS & the NHS e-Referral system Scheduling of outpatient appointments Management of waiting lists Monitoring the Telephone Reminder Service (TRS) Managing Referral to Treatment (RTT) patient pathways in line with Trust targets Monitor New and Follow up appointments Monitoring Nurse/Inpatient referrals Amending clinic templates Reviewing clinic slot utilisation Amending clinical activity in line with Rota Handling internal/external appointment enquiries
Person Specification
Criteria Essential
Experience coordinating clinics, patient appointments, referrals, or waiting lists Ability to work under pressure and remain calm and professional when dealing with busy times or challenging situations Experience of working to strict deadlines Excellent organisational skills, with the ability to manage appointments, records, and competing priorities Ability to maintain confidentiality and handle sensitive patient information appropriately
Desirable
Previous experience working in a healthcare, NHS, GP or hospital enviroment
Criteria Essential
Knowledge of NHS processes and pathways
Desirable
Knowledge of medical terminology
Criteria Desirable
Experience dealing with patients or members of the public in a healthcare setting
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Mid Cheshire Hospitals NHS Foundation Trust
Address leighton hospital
middlewich road
crewe
CW1 4QJ
United Kingdom
Employer's website https://www.mcht.nhs.uk/ (Opens in a new tab)