About this role
Job summary
Courtside Surgery is looking for an enthusiastic, reliable Administrator to join our team in supporting our patients and clinical staff at the surgery.
We are seeking someone who enjoys working part of a team as well as independently, who can multi-task and thrives in a busy working environment.
A keen eye for detail is essential. Flexibility is important to be able to cover colleagues during periods of sickness or holidays.
Training will be given in all aspects of the job, so the successful candidate must be keen to learn new skills and enjoy a varied role. Candidates must be confident using IT.
This is a part time role for 21 hours over 3 days.
Interviews will take place on Wednesday 21st October.
Main duties of the job
To provide efficient and accurate administrative support to the practices prescription and medicines management processes. The role involves processing repeat prescription requests, dealing with patient enquiries, liaising with pharmacies and other healthcare professionals, and ensuring prescription-related tasks are completed safely, promptly and in accordance with practice procedures.
The post holder will work closely with GPs, prescribing clinicians, pharmacists, reception and administrative staff to support the safe and effective delivery of the practices prescription service.
About us
Courtside Surgery is a busy GP practice in Yate caring for around 15200 patients. Our administrative team deal with a wide range of patient queries and tasks.
Job description Job responsibilities
Job responsibilities:
Process repeat prescription requests on a daily basis received via online services, the NHS App, written requests and any other approved methods. Ensure prescription requests are accurately recorded and processed for GP signature in accordance with practice procedures and in line with agreed timescales. Ensure prescription-related records and documentation are accurately maintained. Deal appropriately with urgent prescription requests in accordance with practice policy. Liaise with patients, pharmacies and other health care professionals by email, phone or in person responding to and actioning queries and requests Action and make the necessary medication changes directed by clinical correspondence in line with practice protocols Ensure all required monitoring is up to date for patients requesting medication Be the main point of contact for all prescription queries from a range of healthcare professionals including GPs, pharmacists, local pharmacies, nursing homes, community staff, reception, admin) Assist the broader admin team as required with a range of administrative tasks commensurate with the role
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Failure to observe these rules will be regarded by your employers as serious or gross misconduct, which could result in disciplinary action being taken against you.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills To co-operate in maintaining their place of work in a tidy and safe condition. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified.
Non-Smoking Policy
Courtside Surgery operates a Non Smoking Policy, which limits smoking in the workplace. Employees are required to observe the rules laid down in the policy and failure to do so may result in disciplinary action being taken.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Assist with the training of new staff as required.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate.
Person Specification
Knowledge & skills Essential
Experience of working in an administrative role. Good general education including GCSE passes in Maths and English or equivalent. Proficient in IT and willingness to learn new systems. Ability to prioritise workload. Able to work proactively, multi task and use initiative. Excellent communication skills (written and verbal). Accuracy and attention to detail. Flexible approach to undertaking a wide variety of tasks. Willingness to learn new skills and processes. Team player. Confident in working independently Clear & polite telephone manner
Desirable
Experience working in a GP surgery or other NHS/medical organisation Experience of managing confidential information. Experience of working in a customer focused environment. Knowledge of clinical systems in healthcare Knowledge of prescription process Medication and prescription terminology
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Courtside Surgery
Address Kennedy Way
Yate
Bristol
BS37 4DQ
United Kingdom
Employer's website https://www.courtside.nhs.uk (Opens in a new tab)