About this role
The Service Desk Analyst role is a customer focused IT role within an established Service Desk team. You will be responsible for providing first-line technical support to university students and staff via our phone line, Self Service portal, live Chat and our face-to-face TechBar service. Main duties include answering queries, identifying and solving problems, and resolving technical issues related to hardware, software, and general IT services. Documenting support tickets and maintaining accurate records of support interactions for progressing complex issues to the appropriate technical support team.
Maintaining current knowledge of university IT policies, procedures, and technologies. You will demonstrate strong customer service and team working skills, have an interest in IT along with superb communication skills.
This is a fantastic opportunity for someone to develop a career in IT at the University. To not only bring skills, experience and engage in opportunities for personal growth and development but also contributing to the development and improvement of a service first culture.