About this role
Job Summary/Overview To deliver a responsive and efficient technical service supporting customer orders for electric chain hoists, associated products, components, and spare parts. This includes addressing internal technical enquiries, assisting with fault diagnosis and warranty-related issues, as well as supporting colleagues to resolve common after‑sales concerns. The role also supports the wider team by contributing to general warehouse operations when needed. Essential Duties and Responsibilities Perform all assembly, configuration, testing and repair processes to a range of electric chain hoists using instructions/wiring diagrams/drawings Perform final inspection of products prior to despatch ensuring product checklist is complete and signed off before testing finished product Fit handles, hooks, chain bags, pendants etc to hoists as required Support internal colleagues with their enquiries related to electric chain hoist products including specification, use, integration into applications/use, damage, fault, warranty. Support team through troubleshooting and working to resolve problems associated with quality, safety and efficiency of products, of productivity and quality of work within work area Maintain and enhance skills and knowledge across the product range through internal/external training Develop standard operating procedures and ensure consistent adherence to them within the assembly bay. Train and become a fire warden/member of the fire team Maintain a clean and tidy 5S workshop at all times and engage in EHS/5S/Lean/Cleaning tasks and projects from time to time Support the team during annual/ad hoc cycle counts, stock takes and changes to manufacturing lay-out, storage locations, etc Adherence to all legal and Company H & S and quality policy/procedures Other ad-hoc duties commensurate with the scope of the role Knowledge, Skills, Competencies, and Abilities Knowledge/Qualifications: Time served (preferred but not essential) electrical and/or mechanical fitter HNC qualifications or a certified trade apprenticeship Achieved a minimum grade 5/C or higher in both Maths and English at GCSE Relevant NVQ or EAL safety/competency certifications LOLER competent person (desirable) Technical/Professional Experience: Extensive experience in panel and machine wiring, with the ability to work confidently from electrical drawings. Experience with fault finding and repairs of electro-mechanical equipment Demonstrable H & S, technical and regulatory knowledge Key attributes: Has a good technical aptitude and a desire to enforce the highest standards of H & S, quality and customer support Knowledge of lifting equipment preferable Effective approach to workload and task prioritisation Strong technical trouble-shooter and problem-solver Required Qualifications