About this role
Salary Range: $34.62 - $40.73 QT - Where Hard Work is Rewarded Everyone in the QT family possesses a certain intangible quality. Of course, they possess the many other qualities we expect in our employees, like dependability and work ethic, but they have something else, too. It’s the QT culture, and it’s what attracts everyone who works with us. Our employees are the reason people love the QT experience. Our employees work hard, have fun, and genuinely love providing great service. In return, we give them great pay, great benefits, and all the fountain drinks they can consume. Primary Purpose of the job Maintain all commercial kitchen, commercial refrigeration, beverage and fuel dispensing equipment and facilities in good working order. Maintain a professional working relationship with the store team members and the customers. Work efficiently using good routing and time management skills to quickly prioritize repairs. Troubleshoot, diagnose, and repair equipment according to established safety procedures. Required Education High school graduate or equivalent. Graduate of a reputable refrigeration school or successful completion of the QuikTrip Equipment Technician Apprenticeship Program. Desired Education Successful completion of all QuikTrip Facility Support Skill Schools. Required Experience Mechanical aptitude including a basic knowledge of commercial (HVACR) systems, electronic equipment, carpentry, painting and plumbing. Minimum six (6) months refrigeration systems experience with EPA Type I, Type II, or Universal certification is required. For Oklahoma, a state mechanical journeyman's license is required. Desired Experience Working knowledge of all types of equipment that are used in the operation of a QuikTrip store. Position in Organization Reports to: Facility Support Supervisor, Facility Support Market Manager or Facility Support Manager Directly Supervises: N/A Indirectly Supervises: N/A Relationship Inside the company: Store Development, Facility Support, Operations and Information Services Outside the company: Outside contractors, material/parts suppliers Physical Requirements *See full Job Description in SharePoint for details Age N/A Job Responsibilities 1. Maintain all commercial kitchen, commercial refrigeration, beverage and fuel dispensing equipment and facilities in good working order. a. Troubleshoot, diagnose issues, and make repairs to all equipment. Maintain the ability and certification to open and repair commercial refrigeration systems. Follow all applicable safety policies and procedures. b. Work efficiently using good routing and time management skills to quickly prioritize repairs. Ensure all work orders are resolved within the predetermined time frame. c. Provide good customer service by communicating effectively with customers, store employees, co-workers, and others as necessary. * 60% 2. Work efficiently to address all work orders in each location. a. Meet established company standards on technician work efficiency ratings as outlined in Facility Support departmental guidelines. b. Ensure all work orders are updated regularly with appropriate, informative details. c. Ensure all parts and labor used to repair equipment is properly entered for each work order. d. Complete all scheduled and assigned Planned Maintenance or assigned Special Project work orders within predetermined time frames. * 30% 3. Ensure all applicable administrative tasks are completed timely and accurately. a. Use mobile device according to established procedures to record all direct and indirect labor posts. b. Perform all inventory control procedures for transferring, issuing, requesting, and returning parts and/or materials to or from the Equipment Warehouse or other warehouses and/or facilities. c. Complete all warranty/core returns regularly, completely, and resolve any issues timely. d. Maintain a valid driver's license and properly maintain assigned company vehicle. e. Maintain assigned tools according to established applicable company procedures. f. Use assigned company purchase cards according to all applicable company procedures and policies. Enter all receipts timely and correctly. * 5% 4. Attend and participate meetings, training classes, tech rides, and other resources to maintain and improve technical proficiency. a. Utilize the mobile device to request training on equipment as needed. b. Attend and participate in all skill schools, new equipment, and other training as assigned or requested. c. Maintain all required manufacturer certifications. d. Respond to requests from resource groups for resolutions to problem equipment. e. Work with other technicians to improve technical proficiency of the department. * 5% Competencies Work Order Resolution Technical Troubleshooting Equipment Diagnosis & Repair Maintenance Software Utilization Safety Procedure Adherence Time & Task Prioritization Trade-Specific Mechanical Proficiency Third-Party Coordination Customer & Store Team Communication Independent Field Execution Accurately and timely codes receipts for provided company credit card. Accurately and timely updates workorders Accurately scans on assets prior to making repairs. Accurately sells parts to Workorders. Arrives on time per policy for scheduled shifts. Does technician communicate consistently within the POD? Follows Office/Departmental Attendance Policy/Standards Does employee contribute to the team's success? Does technician leave detailed work order updates that lead you to the next step? Does Tech assist and/or communicate clearly to customers while performing tasks? Maintains and operates Company provided vehicles. Does technician communicate when they arrive to the store and when they're leaving the store? Does the technician leave work orders behind without a clear path to resolve? Follows QT programs, policies, procedures, and standards Does technician communicate the plan to resolve work orders they were unable to repair during the visit? Follows QuikTrip appearance/grooming policy. Does technician interact with the store's team members in a respectful and courteous manner? Follows departmental safety procedures. Culture Problem Solving/Critical Thinking Customer Service Teamwork Is technician receptive to feedback? Repairs equipment timely and efficiently Performance Review - Subjective Performance Review - Objective Estimated Time Spent on Computer 10% of the work day Extent of Direct or Indirect Impact on Sales, etc. Directly influence sales and profits by performing corrective work on pieces of equipment that are broken. Indirectly influence expenses by performing the best possible work at the lowest possible cost. Confidential Info Accessible to this Person Store gasoline and merchandise sales volumes and access to QT security cabinet. Additional Criteria for Scope & Impact of Position This position requires the employee to be available by phone and/or email and/or have accessibility to calendar, contacts and data while out of the office. NOTICE TO APPLICANTS AND EMPLOYEE REGARDING CONSUMER REPORTS A consumer report and/or investigative consumer report including information concerning your character, employment history, general reputation, personal characteristics, criminal or police records, motor vehicle record, and mode of living may be obtained for employment purposes at any time. An investigative consumer report is a consumer report which contains information obtained from interviews with your neighbors, friends, or associates. Upon timely written request of the Personnel Department of the Company, and within 5 days of the request, the nature and scope of any investigative consumer report obtained will be disclosed to you. We will run a report to verify that an applicant does not have any unresolved bad checks with QuikTrip. You may review our Privacy Policy here .