About this role
Job Title: Station Manager Job Location: Chicago, Illinois
DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Purpose
Lead the Chicago Station to achieve sustainable growth, operational excellence, and outstanding customer experience by delivering strong financial performance, developing high-performing teams, and ensuring seamless execution across all areas of the business.
Accountable for:
· Driving the station's P&L performance and overall business results. · Leading and developing a team of 300+ employees across Air Freight, Ocean Freight, Customs Brokerage, Warehousing, Customer Service, and Billing operations. · Growing both local and network business through strong customer relationships and close collaboration with the Air Freight product organization and DGF global network partners. · Creating an engaged, inclusive, and high-performing culture that fosters employee development, retention, and positive labor relations. · Ensuring operational excellence through best-in-class service delivery, customer satisfaction, compliance, quality, and productivity. · Optimizing organizational effectiveness through strong resource planning, cross-functional collaboration, and partnership with the Global Service Center (GSC). · Managing costs, vendors, and strategic partners to drive efficiency, profitability, and long-term business success.
Key Responsibilities
· Deliver the station's financial objectives and maintain full accountability for P&L performance, profitability, and sustainable business growth. · Lead and develop a high-performing, engaged, and safety-focused workforce while fostering a positive employee and labor relations environment. · Drive customer satisfaction and retention through Service First principles, operational excellence, and continuous process improvement. · Provide leadership and direction across all freight forwarding operations, including Air Freight, Ocean Freight, Customs Brokerage, Warehousing, Customer Service, and Billing. · Establish clear performance expectations, monitor results, and manage performance in accordance with company policies and procedures. · Build and maintain strategic relationships with customers, suppliers, industry partners, government agencies, and labor representatives. · Partner with Field Sales and Key Account teams to grow local and network business opportunities and strengthen customer relationships. · Analyze operational and financial performance, identify improvement opportunities, and implement corrective actions to achieve business objectives. · Ensure compliance with company policies, regulatory requirements, and quality standards. · Determine and execute station operational strategies through capacity planning, resource allocation, productivity improvements, and cost management. · Oversee all station administration, workforce planning, and hiring decisions to ensure organizational effectiveness. · Maintain and strengthen relationships with local union leadership to support a collaborative and productive working environment.
Qualifications
· Bachelor's degree in Business, Supply Chain, Logistics, or a related field preferred. · Extensive leadership experience within freight forwarding, logistics, transportation, or supply chain operations. · Strong understanding of Air Freight, Ocean Freight, Customs Brokerage, Warehousing, and end-to-end freight forwarding operations. · Proven track record of leading large teams and delivering strong business, operational, and financial results. · Demonstrated experience managing P&L performance and driving profitable growth. · Strong labor relations experience, including working in unionized environments. · Excellent leadership, communication, influencing, and stakeholder management skills. · Ability to lead change, drive accountability, and execute strategic initiatives. · Strong analytical, problem-solving, and decision-making capabilities. · Customer-focused mindset with a commitment to service excellence and continuous improvement.
Pay Range: $200,000.00 - $248,000.00 + bonuses + executive share plans (where applicable) Benefits (All Non-Union Employees)
• Compensation: Competitive base salary plus role dependent performance-based incentives. • 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. • Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate. • Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. • Vision: Optional coverage for exams, frames, and contacts. • Dental: Optional coverage for preventive, basic, and major services. • Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days. Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers. Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
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