About this role
Your role in our mission The Quality Specialist is a self-motivated and detail-oriented individual responsible for evaluating customer interactions across multiple lines of business. The ideal candidates will have strong critical thinking skills and the ability to provide fair and accurate analysis of call center interactions. This role will play a key part in maintaining quality and compliance standards, identifying opportunities for process improvements, objective coaching feedback, and supporting potential AI model training initiatives from a quality perspective. To be successful in this role, you'll need effective prioritization, organization, and time management skills with a focus on accuracy. Most importantly, we are looking for a team-oriented individual who brings curiosity, accountability, and a passion for quality. This position focuses primarily on production-based quality activities and foundational compliance support, while providing opportunities to develop skills for advanced quality and analytical roles.