About this role
Senior Program Manager - Product Integration
Job Description: Job Description:
Key Responsibilities:
• Program Leadership , Governance and Reporting : • Act as the primary point of contact for all program-related matters, facilitating communication between internal teams and the client. • Lead and manage the entire program lifecycle, ensuring the alignment of multiple teams, multiple projects involved in programs. • Oversee all program activities, associated risks ensuring they are completed on time, within budget, and meet the required quality standards. • Collaborate with Project Managers and team members to ensure effective execution of individual projects under the program. • Prepare and present status reports, including timelines, risks, and mitigation actions, for internal stakeholders and clients. • Organize and facilitate weekly governance meetings with program leadership and clients, ensuring that progress is tracked and reported. • Regularly communicate program updates, milestones, risks, and challenges to leadership and clients.
• Client Management: • Act as the client’s primary SPOC for all program-related concerns, ensuring that their needs and expectations are understood and met. • Manage client expectations, timelines, and deliverables, resolving any conflicts or challenges that arise. • Lead client governance meetings, ensuring that clients are updated on project progress and that issues are addressed proactively.
• Scope & Risk Management: • Define and manage the scope of the program and ensure that all projects within the program align with the scope. • Identify and assess program risks, developing mitigation plans and strategies. • Escalate issues that are not resolved within the program to senior management and leadership promptly.
• Team Management & Coordination: • Manage and mentor Project Managers and other team members within the program. • Ensure that all project managers are equipped with the resources and support they need to deliver their projects successfully. • Provide guidance and direction in resolving project-level issues and challenges.
Required Qualifications and Skills • Strong experience in managing large-scale programs and multi-disciplinary teams. • Proven ability to manage and coordinate multiple projects and stakeholders simultaneously. • Experience with client management and leading client-facing meetings. • Strong understanding of project management methodologies (e.g., Agile, Waterfall, Hybrid). • Excellent communication, presentation, and negotiation skills. • Ability to work under pressure, prioritize tasks, and meet deadlines. • Strong problem-solving skills and risk management expertise. Key Skills: • Program & Project Management • Stakeholder & Client Relationship Management • Scope & Risk Management • Leadership & Team Management • Timeline & Budget Tracking • Governance & Reporting • Problem Solving & Escalation Management • Communication & Presentation Skills