About this role
Fraud Risk Technician
Job Description: Reviews and analyzes customer accounts and transactions to identify potentially fraudulent activity and minimize risk to the exchange customer.
Job Qualifications: Two years of experience in finance/accounting, loss prevention, and/or related customer service. Prior experience in fraud detection or prevention is preferred.
Additional Qualifications/Requirements: Work – Onsite (HQ – Dallas, Texas) • Remote/Telework not authorized per Presidential Memorandum “Return to In Person Work” • PCS Not Authorized/LSP Not Authorized
Technical (Preferred/Required Skills/Systems): • EXCEL & ACCESS - INTERMEDIATE LEVEL - Required • MICROSOFT OUTLOOK - Required • MICROSOFT WORD - Required • ATN - Preferred • CIVIL RECOVERY - Preferred • CCD - Preferred • FRAUD WATCH - Preferred • IGLAS - Preferred • JSCS - Preferred • MICROSOFT POWERPOINT - Preferred • MONARCH - Preferred • PCC - Preferred • RCMS - Preferred • TOPS - Preferred • VISION - Preferred • WALKER SYSTEM - Preferred
Major Duties: Researches assigned cases of fraud or disputes on customers' accounts following applicable policies, guidelines, and procedures. Reviews customer orders, account history, and other applicable records to identify potentially fraudulent transactions. Engages and responds to customer inquiries regarding disputed transactions and fraudulent activity, pending credit applications, and/or order verifications. Performs account maintenance functions to ensure appropriate assignment of financial responsibility and debt to customer accounts including, but not limited to, transfer of account balances and placement or release of restriction on customer check cashing or credit privileges. Performs other duties as assigned.
Work Challenges: Extended Duty Hours / Varying Work Schedules MAY BE REQUIRED TO WORK NIGHTS/WEEKENDS/HOLIDAYS.