About this role
Customer Experience Host-Part-Time-Main Store-PX
Job Description: As a Customer Experience Host at the Exchange, you’ll be responsible for multiple self-checkout registers while driving outstanding customer experience through proactive and customer focused actions and exceptional service. May assist with regular check out stations as needed. If you are a highly motivated individual that prides themselves on completing tasks, this position is for you! You’ll be able to have your independence, while still working on a team. We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD. So what can you expect as a Customer Experience Host associate at the Exchange? • Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds a trust relationship with the customer in order to deliver a personalized shopping experience. May assist customers with product selection. • Assists with and/or operates a cash register, self-checkout register, or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions (e.g., voids, price overrides, and knowledge of error codes.). Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance. May troubleshoot basic issues as needed. • Actively communicates/promotes the benefits of the branded credit card, exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty. • Reports complaints, shrink issues, and problems with products, services, and work areas. Assures compliance with fire, safety, sanitation, security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse. • Performs other duties as assigned. • Complies with applicable directives, policies, and procedures. Actively supports and implements applicable EEO laws and programs within the Exchange. Assumes other related responsibilities as assigned. We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you! Job Qualifications • Completion of high school or equivalent • Retail experience • Demonstrated willingness and potential for additional responsibility. Additional Qualifications/Requirements: • Willing to cross-train and work in other areas of the store, as needed • Must possess a welcoming and helpful attitude toward customers and other team members • Excellent communication skills
Job Qualifications: Completion of high school or the equivalent, retail experience, demonstrated willingness and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements: HOURS NEEDED FOR POSITION ARE MONDAY THROUGH SAT 0800-1900 AND SUNDAY 0900-1800. INCLUDING HOLIDAYS.
Major Duties: Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience. May assist customers with product selection. Assists with and/or operates a cash register, self-checkout cash register, or other sales related equipment to enter new accounts, conduct sales, refunds or similar transactions (e.g., voids, price overrides, and knowledge of error codes). Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance. May troubleshoot basic issues as needed. Actively communicates/promotes the benefits of the branded credit card, exchange protection plan and other corporate programs to customers to drive sales growth and increase customer brand loyalty. Reports complaints, shrink issues, and problems with products, services, and work areas. Assures compliance with fire, safety, sanitation and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse. Performs other duties as assigned.