About this role
Field Support Specialist (IT Technician)
Job Description: 1. Must work in a confidential manner to ensure confidentiality of employee and project files. 2. Performs administrative duties and may assist in composing routine correspondence and coordinating activities. 3. Assists in filing, copying, scanning and faxing documents. 4. May answer telephone calls, take messages and transfer calls. 5. Checks quality of own work. 6. May assist in coordinating meeting arrangements and catering services for department functions. 7. May order project or department supplies and maintain supply cabinet. 8. Assists in distribution of incoming and outgoing documents. 9. Keeps abreast of project and department systems, services relevant to area of responsibility, and project process improvements, procedures, and practices. 10. Processes a variety of procedural steps in accordance with well-defined procedures and guidelines. 11. May assist in data entry using project databases within assigned department. 12. Must be punctual and maintain a dependable level of attendance in accordance to project work rules. 13. Adheres to all safety procedures
Major Responsibilities: • Provides IT operational /technical support on the project. • Work with the Project Field IT Lead to establish IT requirements to support the execution of the project • Implements and supports IT hardware deployments, network infrastructure systems and software, following and adhering to Project IT procedures, standards, and security requirements • Coordinates with the project disciplines to evaluate new software, upgrades, enhancements and security patches. • Manage the project file server, Microsoft Teams, and SharePoint site. • Deployment of Teams voice endpoints, and support for conferences and meetings. • Develops moderately complex IT reports, dashboards and automates workflows-Microsoft Power apps experience is a plus. • Development of IT support guides and user training. • Procurement and management of IT assets using tools such as ServiceNow. • Planning, tracking and completion of IT scheduled activities. Required Knowledge and Skills: • Microsoft Fundamentals courses related to Azure, M365, Teams and SharePoint • Ability to identify, track, escalate, and resolve problems using basic techniques and methods of troubleshooting end-user problems. • Excellent SharePoint / Teams / Teams Voice / Office 365 skills Essential Behavioural Skills: • Excellent English oral and written communication skills and the ability to document technical reports and processes. • Self-motivated individual with the ability to influence others. • Excellent customer relationship skills. • Time management skills.